Job Description
The Front Desk Receptionist is responsible for managing the front office operations of the dermatology practice. This role serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. The receptionist performs a variety of administrative tasks including answering phones, scheduling appointments, verifying insurance, and processing payments. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting.
- Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.
- Schedule new and follow-up patient appointments accurately and efficiently.
- Greet and check in patients, verify and update demographic and insurance information.
- Perform check-out procedures, including scheduling return visits and collecting co-pays.
- Verify insurance eligibility and benefits prior to appointments.
- Post charges and co-payments in the practice management system and reconcile daily transactions.
- Maintain a clean, organized, and professional front desk and waiting area.
- Communicate effectively with clinical and administrative staff to ensure smooth patient flow.
- Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.
- Follow HIPAA and OSHA guidelines to ensure patient privacy and workplace safety