Benefits:

401(k)

Dental insurance

Health insurance

Benefits

Commute to one location only!

Health and dental insurance

Paid time off / holiday pay

401(k)

Growth potential at our office

Paid training

Fun team building and social events

About Us

Foot and Ankle Specialists of Illinois (FASI) is an established medical and surgical podiatry practice located in Algonquin, IL. We are looking to add a Medical Receptionist / Front Desk Coordinator with at least 2+ years’ of medical office, health care, or customer service experience to our team. If you’re a person who starts your day with a smile and ends it with a bigger smile, consider applying for this position. Podiatry experience is a plus (but not required). We recognize that some growth in the position may be needed, and we are willing to train the right candidate with leadership potential. Come grow your career in a patient centric and collaborative team environment!

About You

You are an independent worker, looking to learn and grow your career.

You are passionate about conquering challenges and expel positive energy!

You enjoy teamwork and are passionate about making patient visits a great experience

You love making people feel welcome and comfortable during all encounters with FASI

You have great ideas and enjoy collaborating with the team to grow the practice

You are tech-savvy and know how to use a computer

What you will be doing

Welcoming patients at the main reception desk with a warm, friendly, and inviting demeanor

Handling phone calls and scheduling / re-scheduling appointments

Checking-in / checking-out patients/registration/demographics

Collecting co-pays / deductibles / handling money at the time of service

Creating a 5-star “patient/customer” experience

Acting as the liaison between patients and any portal/technology questions

Verifying insurance coverage and calculating/documenting patient responsibility

Participating in huddles, debriefs, and team meetings

Assisting the billing team with insurance verification, A/R ledgers, statement calls, and claims work list items

Assisting the marketing team with database maintenance and other marketing initiatives

Training other team members as needed and requested by management

Handling any other duties (and special projects) as assigned by management

Enjoying your day at work!

Qualifications:

High school diploma or equivalent

Experience in a busy customer-facing role (required).

Minimum 2 years' experience using medical patient care software or EMR platforms such as e-clinical works, next-gen office, Athena, epic, or other similar systems (preferred).

Proficiency with Microsoft Office Suite products Outlook e-mail, excel, etc

Willingness to learn and collaborate

Excellent communication and writing skills