Location: Downtown Manhattan Compensation: $60,000/year (Base + Monthly Bonus)
About the Role
We are a highly regarded specialty medical practice in Manhattan seeking a professional and experienced Lead Medical Receptionist to join our team. This role is ideal for someone with a strong background in patient-facing administrative work who thrives in a fast-paced environment and is committed to delivering an outstanding patient experience.
Responsibilities
- Serve as the lead Medical Receptionist for front desk operations at one of our Manhattan offices
- Greet and assist patients in a warm, professional manner
- Manage appointment scheduling, confirmations, rescheduling, and follow-ups
- Oversee the daily and weekly front desk staff schedule to ensure coverage
- Maintain accurate patient records and handle check-ins, check-outs, and payments
- Collaborate with clinical staff and remote scheduling team to ensure a smooth patient flow
- Provide a consistent, welcoming experience that encourages positive online feedback
- Take ownership of front desk performance, accountability, and service standards
Qualifications
- 5+ years of experience in a patient coordination or medical front office role (specialty practice preferred)
- College degree.
- Prior experience in a lead or supervisory role is strongly preferred
- Proficiency with EMR/EHR systems (e.g., Nexgen, AthenaHealth, or similar)
- Excellent interpersonal, multitasking, and communication skills
- Highly organized, dependable, and motivated by service and results
- Must have a completed Bachelor's Degree
- Looking for a long-term opportunity— not seeking short-term applicants or job hoppers
Compensation & Benefits
- Base salary: $60,000/year
- Performance-based bonuses: Up to $18,000 annually ($1,500/month)
- Bonuses are tied to defined performance metrics including appointment growth and reviews
- PTO, paid holidays, and additional benefits available after introductory period
Why Join Us?
- Be a central part of a well-established, respected medical practice in Manhattan
- Enjoy a leadership role with performance-based rewards and professional growth
- Join a collaborative team focused on delivering top-tier care and service
Apply today and take the next step in your healthcare career with a team that values professionalism, purpose, and performance.
Job Type: Full-time
Pay: $60,000 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Medical Specialty:
Experience:
- Patient Coordinator: 5 years (Required)
- Medical Office Management: 3 years (Required)
- NextGen: 1 year (Preferred)
Work Location: In person