S ummary:

The Medical Receptionist is the face of the practice. He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.

Job Duties:

• Greet patients upon arrival and perform check-in tasks.
• Collect and update pertinent patient demographic information. Inf
• Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay.
• Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
• Explain intake forms to new patients and obtain any necessary signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
• Maintain the log of all voicemail calls requiring further action.
• Check texts and email daily, responding to confirmation requests and other messages.
• Schedule future appointments and recalls.
• Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
• Schedule referrals, including those for cataract and retina.
• Call the pharmacy on behalf of the patient or Doctor as needed.
• Collect payments and post to ledger and reconcile the previous business day’s payments balancing to daily report.
• Follow up on fax.
• Request medical records or reports from other providers as needed.
• Submit electronic DMV eye test and license renewal requests.
• Retrieve, sort, and deliver mail. Accept and sign for packages and distribute throughout the office.
• Send out bills to patients for balances due.
• Respond to and complete task in action items either from Doctor and/or billing department.
• Maintain clean and orderly reception area.
• Clean, remove trash, sweep, vacuum daily or as needed.
• Other duties as assigned by management.

Education/Experience:

High school diploma or equivalent.

Previous, relevant work-related experience.

Skills/Experience:

• 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational & administrative skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Ability to communicate clearly both verbally and in writing and practice active listening.
• Basic office skills and experience using fax, phone, copier, etc.
• Excellent time management.
• Exemplary customer service skills.
• Passionate about healthcare excellence.