Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

About the Role:

Colon & Rectal Surgeons of Greater Hartford (CRSGH) is looking for a friendly, organized, and dependable team member to join our practice.

This is a flexible position with a primary focus on answering phones, scheduling patients, and managing reception-related tasks, along with front-desk responsibilities as needed. There may also be occasional opportunities to provide medical assistant coverage when needed for staff vacations, sick days, or other unexpected absences.

The majority of this position will be telephone and scheduling-based, so we are looking for someone who is comfortable communicating with patients, managing multiple requests, and shifting between responsibilities throughout the day. There may also be occasional opportunities or a need to provide coverage at our South Windsor office, so flexibility to work at either of our locations is a plus.

This is a great opportunity for someone who enjoys variety, works well as part of a team, and is willing to step in where needed to help keep the practice running smoothly.

The ideal candidate is someone who is flexible, organized, reliable, and friendly.

Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM Primary Location: Bloomfield, CT Occasional Coverage: South Windsor, CT

Responsibilities:

Greet and check in patients in a professional and compassionate manner

Schedule, confirm, and manage patient appointments

Answer and appropriately route incoming phone calls

manage scan/fax folders, route messages to providers and staff as needed

Verify patient insurance eligibility and collect co-pays at time of service

Maintain and update accurate patient records in EPIC

Coordinate referrals, authorizations, and communication with other healthcare providers

Ensure the front desk and waiting area remain organized and welcoming

Provide occasional medical assistant coverage during staff vacations, sick days, or other unexpected absences

Provide occasional coverage at our South Windsor office when needed

Requirements:

Prior experience as a medical receptionist, or in a healthcare front office setting required

Medical Assistant training is required to provide coverage for medical assistant staff when needed

Familiarity with EPIC

Knowledge of medical insurance, co-pays, and prior authorization processes

Strong communication and interpersonal skills with a patient-centered approach

Ability to multitask and stay organized in a fast-paced clinical environment

Comfortable working in a busy telephone and scheduling environment

Flexible and willing to assist with different responsibilities based on the needs of the practice

High school diploma or equivalent required

Professional, reliable, and a strong team player

Must be able to demonstrate good judgment and reasoning for solving problems and have excellent customer service skills.

About Us: CRSGH is a long-standing private practice consisting of 6 surgeons, and 3 APPs, with office locations in Bloomfield and South Windsor, CT. Learn more at www.CRSGH.com.

Benefits include PTO, multiple paid holidays, medical insurance, dental insurance, short term disability, life insurance, profit sharing, & 401K options.