Benefits:

Dental insurance

Health insurance

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Medical Receptionist

Department: Behavioral Health / Outpatient Services Full Time | Union Primary Location: Northampton, MA Schedule: Monday-Friday (See details below) Starting Pay Rate: $21.15/hr

Lead with Kindness. Organize with Care.

At ServiceNet, we know that healing begins the moment someone reaches out for help. As our Medical Receptionist, you’ll be the welcoming face and steady presence that helps clients feel supported and clinicians stay focused on care. If you’re friendly, detail-oriented, and thrive in a dynamic environment where every interaction matters—this is the role for you!

About the Role

Our Medical Receptionists are the heartbeat of our outpatient offices. You’ll coordinate communication between clients, clinicians, and doctors while managing the daily flow of front-office operations. You’ll be cross-trained in all administrative functions, gaining skills and flexibility while helping to keep our programs running smoothly.

Key Responsibilities

Front Desk & Office Operations

Answer phones, schedule appointments, and make reminder calls.

Process mail, faxes, and referrals; route information to the right departments.

Maintain accurate client demographic information and daily receipts.

Scan, file, and update client documentation in our systems.

Order office supplies and assist with inventory as needed.

Client & Team Support

Serve as a liaison for communication between clients, doctors, and clinicians.

Greet clients with professionalism, warmth, and respect.

Protect client confidentiality and uphold ServiceNet’s standards of care.

Build positive relationships and support a collaborative team environment.

Administrative Assistance

Assist with assigned projects within the division.

Provide flexible support for unplanned or time-sensitive office needs.

Maintain consistent attendance and a reliable work ethic.

Minimum Requirements

High School Diploma or GED required.

At least one year of office experience (medical setting preferred).

Strong communication, organization, and interpersonal skills.

Proficiency with computers, typing, and office equipment.

A calm, professional approach—even in busy moments.

Commitment to teamwork, integrity, and ServiceNet’s mission of compassionate care.

Perks & Benefits:

Generous time-off package.

Comprehensive health and dental insurance plans.

403(B)-retirement plan, with employer matching.

Long-term disability benefits; paid life insurance.

Advancement opportunities; tuition assistance; and several more benefit options.

Paid orientation and trainings.

Tuition assistance and career advancement opportunities.

Join the Heart of Healing. Apply now and bring your warmth, professionalism, and organizational skills to a team that makes a real difference—every single day. https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.