The Medical Records Clerk is responsible for maintaining, organizing, and safeguarding patient medical records in accordance with HIPAA guidelines and office policies. This role ensures the timely processing of medical record requests while maintaining accuracy and confidentiality.

Key Responsibilities

Receive, process, and track medical record requests from patients, providers, and third parties

Ensure all record releases are compliant with HIPAA regulations

Scan, file, upload, and organize patient documents in the electronic medical record (EMR) system

Verify patient information and ensure records are complete and accurate

Respond to phone calls and patient inquiries regarding medical records

Maintain confidentiality and security of all patient information

Assist with chart audits and document retrieval as needed

Perform other administrative duties as assigned

Qualifications

High school diploma or equivalent required

Previous experience in a medical office preferred

Knowledge of HIPAA regulations and medical terminology is a plus

Strong attention to detail and organizational skills

Proficient in basic computer skills and EMR systems

Excellent communication and customer service skills

Work Environment

Office setting within a healthcare facility

May require sitting for extended periods