Benefits:

Opportunity for advancement

Training & development

Employee discounts

Position: Medical Records & Receptionist Location: Canutillo, TX Reports to: Executive Director

Position Summary The Client Care Specialist / Medical Records Clerk serves as the first point of contact for patients while ensuring the accurate management, organization, and security of medical records. This role combines front desk administrative support with medical records processing, including scheduling, patient communication, document management, and compliance with HIPAA regulations.

Key Responsibilities

Greet and assist patients in person and over the phone

Schedule appointments and manage provider calendars using EMR systems

Collect payments and support administrative billing tasks

Maintain accurate and up-to-date patient records

Scan, upload, and organize medical documentation

Process and track medical records requests

Prepare and audit medical record packets

Coordinate with clinical and administrative teams

Perform general clerical and administrative duties

Qualifications

High school diploma or equivalent required; associate degree preferred

1–2 years of healthcare or customer service experience

Bilingual (English/Spanish) required

Proficiency with EMR systems and Microsoft Office

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Physical Requirements

Ability to sit for extended periods

Frequent use of hands for typing and paperwork

Occasional standing, walking, and lifting up to 20 pounds

HIPAA Compliance

Maintain strict confidentiality of patient information

Verify patient identity before releasing information

Secure physical and electronic records

Complete required HIPAA training

Report any suspected breaches immediately