Job Description

Support Veterans through patient scheduling, appointment coordination, and healthcare administrative services within an integrated outpatient healthcare setting. As a Medical Scheduler / Medical Administrative Assistant, you will support patient access, medical scheduling, electronic medical record (EMR) workflows, and healthcare customer service that helps Veterans receive timely, coordinated care.

Working alongside providers and interdisciplinary healthcare teams, the Medical Scheduler / Medical Administrative Assistant supports patient access, clinical administrative workflows, and continuity of care across multiple services.

This role contributes to an organized, patient-centered healthcare experience while supporting efficient clinic operations and continuity of care.

This role is well suited for professionals with experience in medical scheduling, patient access, healthcare administration, medical office support, or healthcare customer service environments.

Key Responsibilities

• Coordinate patient scheduling and appointment management to support timely access to Veteran healthcare services
• Track, review, and respond to electronic consults, provider orders, and related actions within the electronic medical record system
• Support patient access, medical scheduling, appointment coordination, and clinical administrative workflows across multiple healthcare services
• Communicate professionally with Veterans, providers, and healthcare teams regarding appointments, scheduling updates, and care-related needs
• Maintain accurate medical records, documentation, and scheduling information while supporting efficient clinic operations
• Protect sensitive patient information and follow established healthcare privacy, security, and documentation standards

_ This position is contingent upon contract award._

Qualifications

Requirements

• High school diploma or GED required
• Minimum 6 months of customer service experience required
• Basic medical terminology knowledge required
• Ability to type at least 50 words per minute
• U.S. Citizenship required
• Ability to obtain and maintain a VA Public Trust Clearance
• Ability to communicate effectively in English

Preferred

• Experience with patient scheduling, medical scheduling, appointment coordination, or healthcare administrative support
• Experience working within electronic medical record (EMR) systems
• Experience supporting Veterans, healthcare organizations, or multidisciplinary clinical teams

Additional Information

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.