Medical Secretary / Front Office Receptionist
Location: 3222 E Mishawaka Ave, South Bend, IN 46615 Job Type: Full-Time or Part-Time (In-Person) Schedule: Monday–Friday, 8:00 AM–5:00 PM No nights, weekends, or holidays
Why Join Us
Concept Therapy is a fast-growing, patient-centered organization committed to providing professional staff, excellent service, and therapy of the highest quality. Our team thrives in a supportive, collaborative environment where every role contributes to exceptional patient care. We value reliability, compassion, and a strong work ethic—and we invest in the people who help us grow.
Benefits & Perks
Competitive compensation
Great work environment
Career advancement opportunities
Benefits for full-time employees
Pay: $16.00 + (based on experience)
Job Summary
We are seeking a friendly, organized, and dependable Medical Secretary / Front Office Receptionist to join our team. In this role, you will be the first point of contact for patients entering our clinic. You will check patients in, gather or update medical information, answer phone calls, schedule appointments, and maintain accurate medical and administrative records. This position is ideal for someone who enjoys helping others, works well independently and within a team, and thrives in a fast-paced environment.
Key Responsibilities
Patient Interaction
Greet patients as they arrive and ensure a welcoming environment
Ascertain patient needs and complete check-in procedures
Pull existing medical records or obtain new patient histories
Administrative Duties
Answer phone calls and direct inquiries appropriately
Schedule new and existing patient appointments
File, upload, and organize documents
Check paperwork for accuracy and completeness
Handle medical records requests
Maintain comprehensive medical and correspondence records
Create spreadsheets and reports as needed
Process co-pays and manage front desk financial transactions
Qualifications
Previous office or medical office experience preferred
Medical insurance billing experience is preferred
Strong customer service and interpersonal skills
Excellent organizational skills and attention to detail
Ability to multi-task and work independently in a fast-paced environment
Proficiency in Microsoft Word, Excel, and basic computer programs
Work Location
In-person at: 3222 E Mishawaka Ave South Bend, IN 46615
Learn more about us: Website: www.concepttherapypc.com Facebook: https://www.facebook.com/concepttherapypc/
Ready to Join Our Team
If you are dependable, personable, and eager to grow with a thriving healthcare organization, we encourage you to apply today.