Medical Support Assistant (MSA)

J

Judit Inc

Medical Support Assistant (MSA)

Salt Lake City, UT
Full Time
Paid
  • Responsibilities

    In this role, you will be the designated Medical Support Assistant (MSA) Scheduler/Receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 - Outpatient Scheduling and Process and Procedures.

    All staff are able to work remotely.

    Pay: $22/hr

    • Works with Supervisor/Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
    • Works with Supervisor/Lead Scheduler to achieve all patient communications are completed on time and appropriately.
    • Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
    • Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
    • Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
    • Validates and update patient demographic information.
    • When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
    • Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
    • Screens/receives phone calls in a courteous and timely manner.
    • Responds to telephone inquiries regarding delivery of services.
    • Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
    • Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
    • The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
    • Other duties as assigned.

    QUALIFICATIONS

    • Contractor personnel shall be a citizen of the United States of America.
    • Have a High School education or GED equivalent.
    • Oral and written proficiency with English
    • Basic computer skills
    • Type at least 50 WPM
    • Have no health or physical disability restrictions that interfere with the performance of assigned duties.
    • Basic medical terminology knowledge
    • Minimum 6 months customer service experience

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