Benefits:

Health insurance

Paid time off

401(k)

Employee discounts

Profit sharing

Training & development

Bonus based on performance

Company parties

Pediatric Ophthalmology & Strabismus Inc. is looking for a friendly Telephone Receptionist to be the welcoming voice of our practice. We are a multi-location practice, and this role does service all office locations for scheduling and call transfers. The location to report to is our Cranberry Twp., PA branch. You can take pride in knowing that you helped improve the lives of children and adults with the rare eye disease strabismus. Enjoy a predictable work schedule with a great work-life balance, in a comfortable indoor work environment.

Primary Responsibilities:

Answer inbound calls in a professional and courteous manner

Schedule, confirm, and manage patient appointments using EHR software

Respond to patient inquiries regarding appointments, referrals, and general office information

Accurately collect and update patient demographic and insurance information

Coordinate communication between patients, families, and clinical staff

Process prescription refill requests and route messages to appropriate providers

Maintain patient confidentiality in compliance with HIPAA regulations

Field emergency calls and perform triage together with the provider on-site to determine urgency of care

Eligibility Requirements:

Prior experience in a medical or healthcare receptionist or call center role preferred

Excellent verbal communication and active listening skills

Proficiency with electronic health records (EHR) or medical scheduling software

Strong multitasking ability in a busy, patient-focused environment

Compassionate and patient demeanor, especially when working with pediatric patients and families

Knowledge of medical insurance, referrals, and basic billing processes a plus

High school diploma or equivalent required

About Us:

Pediatric Ophthalmology & Strabismus Inc. is a trusted specialty eye care practice serving children and families in the greater Pittsburgh region for over 50 years. Our team of physicians and optometrists is dedicated to providing compassionate, high-quality vision care for our patients young and old, from routine eye exams to complex strabismus treatments. We also perform surgeries each month off-site at local hospitals and out-patient surgical centers. We pride ourselves on a supportive, team-oriented workplace where every staff member plays a vital role in delivering an exceptional patient experience.