Benefits:

401(k) matching

Company parties

Dental insurance

Free food & snacks

Health insurance

Paid time off

Position Summary

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

Key Responsibilities

Front Desk Operations

Greet and check in/check out patients in a professional and friendly manner

Answer multi-line phones and respond to patient inquiries

Maintain accurate patient demographics and documentation in the EMR

Ensure HIPAA compliance and patient confidentiality

Patient Scheduling & Coordination

Schedule new and follow-up patient appointments efficiently

Coordinate procedure scheduling (e.g., colonoscopy, endoscopy)

Ensure appropriate appointment types based on referral and clinical needs

Referral Management

Receive, review, and process incoming referrals from primary care and specialty providers

Proactively contact referring offices to obtain missing documentation

Reach out to patients to schedule appointments in a timely manner

Track referral status and maintain accurate records

Insurance Verification & Financial Responsibilities

Verify patient insurance eligibility and benefits prior to visits

Understand basic insurance plans, including commercial, Medicare, and Medicaid

Communicate coverage details and patient financial responsibility clearly

Collect copays, deductibles, and outstanding balances at time of service

Assist patients with billing questions when appropriate

Qualifications

Previous experience in a medical office, preferably gastroenterology or specialty practice

Strong understanding of medical insurance and verification processes

Experience with referral coordination and prior authorizations preferred

Proficiency with EMR systems and scheduling software

Excellent communication and customer service skills

Ability to multitask in a fast-paced environment

High attention to detail and strong organizational skills

Work Environment

Fast-paced private specialty clinic

Team-oriented, patient-centered atmosphere

Opportunity to grow with the practice

Benefits (optional section)

Competitive pay based on experience

Health insurance / Matching 401(k)

Paid time off