Job Description

ROLE:

Are you a friendly, optimistic, and persuasive person? Do you enjoy ensuring that every client has a completely positive experience? Do you love to move fast and juggle several projects? Are you able to multi-task between handling inbound calls, texting and handling other off-phone tasks? Do you thrive following policies and procedures and are you known for producing excellent, polished work?

If this is you, please take this 7 minute survey to be considered:

https://go.apply.ci/s/lOrVIfQgx8

We are a growth-minded company on a mission to become the nation’s most trusted resource for Medicare education and enrollment assistance. We are seeking dependable and engaging individual to join the Support Advocate team, help create a memorable first impression, and instill client trust that we will deliver on our promise to provide an unparalleled enrollment assistance experience.

We are looking for someone who believes wholeheartedly in our core values:

· We always serve our clients above all else

· We always care and are eager to help each other

· We always do whatever it takes with a positive attitude

· We always perform at a high level with humble confidence

· We always keep our commitments and strive for excellence

If this is you, please take this 7 minute survey to be considered:

https://go.apply.ci/s/lOrVIfQgx8

RESPONSIBILITIES:

The Support Advocate: Reception is responsible for answering inbound telephone calls from clients and prospective clients, determining the best means of responding to the caller’s question or request, answering questions whenever possible, and triaging those that a more tailored and specific response.

The Support Advocate will also assist in a variety of administrative tasks to educate and engage new clients, perform back-up support for healthcare enrollments processes and take on projects as assigned. To do this, the Support Advocate will leverage internal CRM systems and verify information through phone, email, text, and other communications methods. Specific tasks include:

· Managing inbound call reception and handling questions to reduce the need for Medicare Guide intervention, maximize first contact resolution and creating a positive first impression

· Making outbound call follow-ups when voicemails are left

· Managing the mailed the Thank You and Next Appointment Card processes

· Providing back-up for Prescription Drug Plan (PDP) submission support, as required

REQUIRED EXPERIENCE:

o High school diploma or the equivalent is required, Bachelor's degree preferred

o 2+ years of relevant experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

o Strong computer skills, including the ability to multi-task and navigate multiple screens simultaneously. Prefer working knowledge of Google Suite products

If this is you, please take this 7 minute survey to be considered:

https://go.apply.ci/s/lOrVIfQgx8

We look forward to hearing from you!