Case w orker - Medical Records Retrieval at Mediflash
About Mediflash:
Mediflash, formerly known as Dynamic Document Imaging, has been providing document retrieval services for the insurance, medical, and legal industries for more than 35 years. Our state-of-the-art technology and elite customer service have positioned us as a leader in this complex and ever-changing industry. Mediflash believes in collaboration, diversity, inclusion, and that our most valuable resources are our employees.
In addition to competitive hourly compensation, PLUS overtime , we offer a great suite of benefits including a generous PTO and paid holiday policy. Our fun filled, dynamic, high-performance work culture provides the industry's best learning and career development resources for every one of our employees. Mediflash welcomes self-driven leaders and qualified team players with visionary thinking to join one of the industry's best work environments, allowing you to achieve your dreams and expand your career.
As a Caseworker, you would report to the Operations Manager. Caseworkers are responsible for any and all record retrieval needs that meet/exceed the consistent performance expectations of our clients.
Primary Responsibilities Include:
- Communicate directly with Customer Service Manager and Account Managers on action required cases that need direction/assistance to complete retrieval of records.
- Maintain call queues, e-mail boxes, and voicemails in a timely manner.
- Coordinate with facility/copy services in the retrieval of records to include, but not limited to, inbound/outbound phone calls, e-mail communications, fax/mailing of requests and related documents, payments of invoices, etc.
- Provide feedback on best practices and enhancements to improve workflows.
- Manage large amounts of outbound calls with efficiency and courtesy.
- Follow conversation prompts and scripts.
- Build sustainable relationships by going the extra mile.
- Keep accessible, comprehensive records of all conversations in our database.
- Meet or exceed personal/team qualitative and quantitative targets.
Qualifications:
- Previous Call Center CSR & Direct Client Relations experience required.
- Previous Release of Information (ROI) experience required.
- Experience with Special Authorizations, Copy Services, Record Review, and Insurance and/or Claims Office Experience is a plus.
- Excellent customer service, negotiating, and decision-making skills.
- Exacting attention to detail and highly dependable.
- Proven track record of over-achievement.
- Ability to multi-task, set priorities, and manage time effectively.
- Excellent oral and written communication skills.
- Strong collaboration skills.
- Strong PC skills.
- Secured, HIPAA compliant home office set up.
Job Type:
Pay:
- DOE up to $18.00 per hour
Benefits:
- Paid time off
- Paid holidays
- Flexible schedule
- Remote work location
- Performance-based incentives
- Employee discounts
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent
Language:
- English (Required)
- Spanish (Desired)
Work Location: