Job Description
At Medley (www.medleyhome.com), we want the customer’s experience to define our purpose. While we use a lot of technology to run our business, we know that the human element in customer experience is more crucial than ever. From the moment a person reaches out to us, our goal is to impress them beyond expectation and redefine what furniture shopping can be through our online website. The role of Customer Service Associate is an integral part of this foundation. We would love to bring someone in that is passionate about design and can help us continue our forward momentum. The Customer Service Associate’s role provides customers with a helpful shopping experience by utilizing excellent customer service and in-depth product knowledge. This position is working entirely from home, and the main role is to handle all new leads and existing customers that come through our online website including emails, chat and phone calls. For new leads, the position would answer initial questions about Medley and our products, and then work with our Furniture Stylist to pass along the new customer when the get to that stage of the purchase process. For existing customers, they can help answer immediate questions about timing and shipping, and then pass along to the Operations team if further investigation is needed.
The Customer Service Associate should be likable, smart, self-sufficient, highly organized and enjoy attention to detail. This position is ideal for someone who is kind, likes people, and wants to join a growing furniture movement as a key member of the Medley team.
A LITTLE ABOUT MEDLEY:
Medley’s focus is to offer better, healthier products that are good for the planet and your home. We handcraft each piece of furniture one at a time, using select, eco-friendly materials in Los Angeles. Customers can customize their piece to the inch and choose from a variety of options perfecting comfort and size for their space. Medley sells direct to consumers to keep pricing lower; while still manufacturing in the US allowing us to oversee quality and craftsmanship. We offer design help, along with free in-home trials making sure every customer loves their purchase. With over a decade of experience, we’ve built an innovative company that provides a better way for people to shop for furniture.
Our entire company provides support for customers, and we work as a team to get things done and make a difference. Instead of an individualistic mentality, we believe in working together to achieve success on a micro and macro level.
WHAT YOU'LL DO:
Sell a variety of furniture from our collection. Sales are done via email, phone, and online chat
Establish and maintain positive working relationships with clients which can include general public, designers, stylists, contractors, and architects
Answer detailed questions about our company and products, including technical ones about eco-friendly materials and furniture craftsmanship
Work with owners to ensure the customer experience aligns with the overall mission of the company
Work with our operations team to address relevant issues when they arise
Buildout strategies and testing for sales channels to improve our conversion rates
Help create and evolve text for newsletters and blog articles to increase branding presence
QUALIFICATIONS:
Minimum 1 year retail or customer service experience in sales or complementary role
Comfortable working within the world of design and decor
A strong passion for providing a positive experiences for others
Organized, with high attention to detail
Planning and time management skills to execute multiple tasks simultaneously and prioritize projects
Focus on execution, problem solving, and improving processes
Ability to work independently and driven by entrepreneurial spirit
Effective communication with customers and Medley team members
Comfortable with technology including programs such as Shopify, Drift, Streak CRM, Gmail, and Google Docs
Bachelor's Degree preferred
Please include cover letter along with application
TIME & BENEFITS:
Access to buy all products we sell, at wholesale pricing
Generous vacation policy and bonuses
Full-time, ability to work 40 hours per week
Work remotely from home
Health Care
Company Description
Medley is an online only furniture company, selling their own collection of eco-friendly furniture that is made-to-order in Los Angeles.