Job Description

Megabyte Systems is the market leader in California Property Tax Systems, providing property tax accounting and auditing solutions to county government.

We currently have an opportunity for a Business Support Analyst with proven experience providing customer support for business software applications.

BUSINESS SUPPORT ANALYST

PRINCIPLE DUTIES/RESPONSIBILITIES

· Executing test plans on pre-released versions of software

· Assessing product functionality against quality standards

· Research and document reported issues to identify, reproduce, and resolve issues

· Logging issues for development team review in detail

· Collaborating with other team members to ensure quality and accuracy of program functionality

REQUIREMENTS

· Minimum of 2 years customer support

· Technical Knowledge and business awareness

· Self-starter with solid work ethic

· Experience with Microsoft office products

· Strong analytical skills and attention to detail

· Excellent written and verbal communication

· Ability to work in both an individual and team environment

PLUSES

· 1+ years of previous QA experience in a related field

· Associate degree or similar technical school certification

· California Property Tax Knowledge or financial background

· Ability to multitask and prioritize various projects

· You are customer focused. Our brand thrives around delivering a quality product coupled with an exceptional customer experience.

COMPENSATION:

Megabyte Systems offers an employee health plan, dental, vision, disability benefits, 401(k), paid vacation/sick time. Salary dependent on experience.

*Pre-employment screening is required

*Not all submissions will result in a response