For over 21 years, TDB Communications, Inc. has placed over thousands of employees in various positions across the United States. We are looking for enthusiastic, experienced Customer Service Supervisors to continue to make a positive impact on our customers.
To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you the tools and resources to assist our caller(s) with the highest level of service, support and professionalism.
TDB Communications, Inc. supports a remote workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy including having a private workspace and a minimum level of 100 MBPS (megabits per second) internet download speed.
CUSTOMER SERVICE SUPERVISOR: Handles most complex tasks assigned to Team Leads.
PAY AND BENEFITS:
Earning potential up to $22.50 per hour through our ramp season
Paid Holidays
-401(k) Available!
HOURS OF OPERATION: We provide support to our client from Sunday - Saturday, 7:00 AM - 7:00 PM EST. Availability for all shifts within this timeframe is required. Equipment is supplied; provided the required minimum internet service is validated.
KEY RESPONSIBILITIES:
QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE:
College degree preferred with minimum of 3 years customer service experience in a leadership role
Strong computer experience working on multiple software programs
Consultative customer service skills: ability to analyze a customer’s situation and present a solution
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat)
Must be authorized to work in the US without sponsorship.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
SCREENINGS REQUESTED
You may receive requests for background check and or drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.
REASONABLE ACCOMMODATION
If you require alternative methods of application or screening, you must approach the employer directly to request this.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO STATEMENT
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate
Federal Contractor and E-Verify compliant.
Required Skills Required Experience
• Assists in the development and implementation of a group psychosocial services program to aid clients and their families with cognitive issues affecting substance abuse and recovery. 10%
• Provides case management and counseling services as needed, 40%
• Asses clients’ present level of physical and cognitive functioning. 10%
• Recommends and makes referrals to appropriate community service providers. 10%
• Attends meetings, training sessions, and seminars of professional benefit to social workers in order to maintain contacts with individuals, organizations, and agencies that might be helpful to this program. 10%
• Coordinates and assists with evaluating programs; follows departmental standards for accountability measures; prepares follow-up notes assessing effectiveness of treatment. 5%
• Act as a member of the multidisciplinary clinical and research team. 5%
• Assist the Program director with Grant related activity. 5%
• Performs related other duties as assigned. 5%
• Knowledge of the principles and practices of counseling and social casework.
• Motivated social worker who is capable of working independently
• Knowledge of available social services programs
• Knowledge of the policies, procedures, and regulations governing the State of Tennessee social programs
• Ability to deal effectively with local and state agencies as well as the general public
• Ability to assess program objectives and needs and make recommendations regarding policies and operational methods
• Ability to effectively communicate with others, both orally and in writing
• Ability to assign, train, supervise, and evaluate staff and their work