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Customer Service Representative

Melissa Ems Insurance Agency Inc

Customer Service Representative

Saint Petersburg, FL
Full Time
Paid
  • Responsibilities

    Responsibilities

    Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

    Establish customer relationships and follow up with customers as needed.

    Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

    Work with the agent to establish and meet marketing goals.

    Use a customer-focused, needs-based review process to educate customers about insurance options.

    Maintain a strong work ethic with a total commitment to success each and every day.

    As an Agent Team Member, you will receive...

    Salary plus commission/bonus

    Valuable experience

    Growth potential/Opportunity for advancement within my office

    Requirements

    Interest in marketing products and services based on customer needs

    Excellent interpersonal skills

    Excellent communication skills - written, verbal and listening

    People-oriented

    Organizational skills

    Self-motivated

    Detail oriented

    Dedicated to customer service

    Pride in getting work done accurately and timely

    Ability to work in a team environment

    Ability to make presentations to potential customers

    Achieve mutually agreed upon marketing goals

    Ability to conduct interviews in the office

    Ability to assess customer needs and conduct effective interviews

    Ability to effectively relate to a customer

    Property & Casualty license (must be able to obtain within first 30 days of employment)

    Life & Health license (must be able to obtain)

    MUST HAVE RELIABLE TRANSPORTATION

    Must live in St. Petersburg (verifiable)

    MUST BE A NON SMOKER

    DRUG AND PERFUME FREE ENVIRONMENT

    If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

    no benefits