About MelodyArc

Here at MelodyArc, we're on a mission to make great customer support mandatory. Easy for merchants, expected by customers. We are a VC backed startup founded by customer experience veterans. We have owned the “traditional” support playbook at the largest companies. Now, we passionately build technology that is a game-changer for our customers.

MelodyArc removes the complexities of building and running a great customer service organization, including software, data science, and even staffing agents, into a platform that is secure, scalable, and cost effective. Powered by MelodyArc's proprietary decision engine, agents work in concert with AI to deliver high-quality responses at 7x the efficiency and reducing clients cost to serve by 70%. End-to-support without ever hiring a team or training a bot.

MelodyArc is a venture-backed company growing rapidly. We're lucky to count Flybridge Capital Partners, Nextview Ventures, Bloomberg Beta, and FJ Labs as some of our many investors.

Description

As a Sales Development Representative, you will be at the forefront of MelodyArc's growth in revolutionizing customer support. This role focuses on generating interest and identifying high-potential businesses, verticals and markets, while developing and executing outbound strategies to bring them to MelodyArc.

Develop and lead campaigns from idea-generation through to qualified calls and determine how best to scale them. Identify and reach out to potential leads through various channels. Build and nurture relationships with prospective customers by identifying the key benefits of MelodyArc for your prospects. Pre-qualify leads based on their challenges and fit, then pass them on to the Account Executive team for further engagement. Collaborate with the sales team to ensure smooth transition of leads. Provide feedback from the market to help shape outreach strategies and refine messaging. Develop and codify best practices and sales workflows for scaled and bespoke interactions with prospects.

Report to and work directly with the Chief Commercial Officer & Co-Founder. This is a remote position within the United States.

Basic Qualifications

• 1-3 years of experience in lead generation or sales development roles, preferably for high-growth software solutions
• Experience in initiating conversations and building relationships with potential customers
• Ability to understand and articulate the value proposition of MelodyArc to prospective clients
• Natural entrepreneurial instincts; desire to learn and evolve outreach techniques
• Self-starter who is able to operate in a hyper growth environment
• Strong interest in e-commerce, consumer businesses, and/or customer experience

Preferred Qualifications

• Experience in e-commerce
• Experience in customer support or CRM technology

The annual US expected salary is between $55,000 to $75,000 based on qualifications and experience. As an early member of the team, equity compensation may be available. The range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the incentive targets and annual base salary for the role.