ABOUT MELODYARC

Here at MelodyArc, we're on a mission to make great customer support mandatory. Easy for merchants, expected by customers. We are a VC backed startup founded by customer experience veterans. We have owned the “traditional” support playbook at the largest companies. Now, we passionately build technology that will obsolete the need for our expertise. 

Our product removes the complexities of building and running a great customer service organization, including software, data science, and even staffing agents, into a platform that is secure, scalable, and cost effective. Powered by MelodyArc's proprietary decision engine, AI and agents work in concert to deliver high-quality responses at 7x the efficiency and reducing clients cost to serve by 70%. End-to-support without ever hiring a team or training a bot.

DESCRIPTION

Come build the next leap in customer support technologies as a software development engineer at MelodyArc. As a MelodyArc software engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable.

Your duties will include development, writing code, and documenting functionality. You should be able to build high-quality, innovative and fully performing software in compliance with coding standards and technical design.

This is a remote position within the United States.

BASIC QUALIFICATIONS

• 2+ years of non-internship professional software development experience using NodeJS
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

PREFERRED QUALIFICATIONS

• 2+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• 2+ years of building complex software systems experience
• Experience with React JS, Redux JS, HTML5, CSS3, JavaScript Fundamental ES6, TypeScript
• Experience with customer service operations and/or solutions

MelodyArc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.