Job Description

The LOA/WC Coordinator is responsible for processing and monitoring leaves of absences and worker’s compensation claims with accuracy to ensure employee’s benefits are maintained and personnel policies are followed appropriately. Advises and assists employees of benefit options, eligibility and plan provisions and general HR related inquiries. Acts as back up for HR Coordinator by assisting with day-to-day administrative functions of the HR office, appropriately onboarding new staff members, maintaining personnel files and acting as administrative support for the Human Resources department.

ESSENTIAL DUTIES & RESPONSIBILITIES

• In collaboration with the Sr. Benefits Administrator, process leave of absence requests to ensure personnel policies are followed appropriately and employee benefits are maintained as required.  Works directly with employee and/or manager regarding any LOA related questions or concerns and explains rights and responsibilities under the laws and regulations of FMLA.
• Maintains an in-depth knowledge of provisions of benefit plans in order to advise employees of benefit options, eligibility and plan provisions.  Counsels and assists employees regarding benefit coverage and claims processing. 
• Processes all appropriate LOA and Worker’s Compensation paperwork with Payroll and Occupational Health. Sends out all STD and LTD paperwork for employees in relation to their LOA.  Coordinates communication of STD and LTD claims information directly with vendor.
• Maintains LOA/Covid tracker logs with Occupational Health. Maintain and file OSHA log.
• Files first report of injury (Form 101) with the Department of Industrial Accidents.  Monitors all Worker’s Compensation claims with third-party administrator, in collaboration with Occupational Health.
• Coordinates the return to work of employees suitable for modified duty in conjunction with the clinic nurse, the nurse practitioner and Occupational Health.
• Coordinates client billing for department including entering daily changes into computerized system, monitoring appropriate charges for accuracy, and photocopying and mailing bills at month end.  Responsible for self-pay account maintenance.
• Schedules, coordinates and maintains employee appointments and hospital tests for employee health/occupational health department.  Enters information into client registration system.  Ensures that patients have scheduled follow up appointments and any tests as required.
• Transcribes and types patient letters and other client correspondence or typing as directed by department manager with accuracy.
• Prepares monthly reports and data summaries as required.  Maintains tickler files for annual medical surveillance.
• Assists in maintaining Performance Manager (PFM) and Netlearning systems for employees and contractors. Compiles weekly appraisal reports and monitors incomplete appraisals (initials, transfers, annuals). Answers employee/manager inquiries and resets passwords.
• Keeps informed of any changes/updates in laws regarding the FMLA; MMLA, ADA; Small Necessities Leave Act, etc. and alerts HR staff as needed.
• Responsible for tracking employee clinical licenses and following up with employees to ensure licenses are renewed and active.
• Assists HR Coordinator with administrative tasks such as employee onboarding, filing, and maintaining the HR office.

 OTHER DUTIES & RESPONSIBILITIES

• May be required to act as the first level of contact for employee inquiries particularly with newly hired employees.
• Participates in special projects and on hospital-based committees or tasks forces.
• Performs other duties as assigned.

Qualifications

EDUCATION:                             

High school diploma or equivalent required. Bachelor’s degree in related field or equivalent education and experience preferred.

EXPERIENCE:                             

One to three years of HR experience preferred.  Prior experience in administering benefits and leave of absence preferred.                                                                                                                                                                                                                                                                                 

SKILLS/ABILITIES:                    

Knowledge of HR laws and practices; continued knowledge of all laws, both state and federal as well as internal changes with respect to the LOA process.  Strong computer and Microsoft Office skills required.  Must be able to multi-task and adhere to deadlines.  Excellent communication skills required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.