Perks and Benefits:

Career growth path to up to Management level positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips

Weekly paychecks

Merit-based pay increases

Complimentary service membership

About the Position:

The Member Associate is a key position at Scenthound, focused on managing appointments and selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for dog's health with a strength in customer service and sales! A successful Member Associate is outgoing, enthusiastic, self-motivated, and a solid problem-solver!

Tasks:

Drive membership sales through dog health and wellness education

Drive key performance indicators – such as average ticket price and rebook ratio – through memberships, appointments, add-ons, and retail sales

Manage customer leads; Follow up with potential members, and engage with existing members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail and organization

Time-management; Scheduling appointments' and completing tasks efficiently

Accountability; hold oneself and others to Scenthound standards