About KidStrong Alamo Ranch

KidStrong helps parents build stronger, smarter, more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain, physical, and character development through science-based, high-energy classes.

We are looking for a Member Experience Associate who is friendly, organized, confident speaking with families, and excited to help create a great member experience. This position has the potential to grow depending on strong performance!

Position Overview

This role is a blend of front desk and member management support. You’ll be one of the first faces and voices families interact with, so professionalism, and follow-through are a big part of the job.

The right candidate is comfortable answering phones, helping current members, talking with prospective families, and supporting the trial process through enrollment.

For the right fit, this role may also grow into sales and coaching opportunities

What You’ll Do

Greet families and children with a warm, energetic, and professional attitude

Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling

Support current members with account questions, attendance updates, makeups, and general needs

Help guide prospective families through the trial experience

Follow up with leads and assist in converting trials into memberships

Support daily front desk operations and help keep the center clean, organized, and welcoming

Assist with events, camps, and special center initiatives, as needed

Use the KS Coaches App to record data and provide data (attendance, awards, etc.)

Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center

Attend additional mandatory staff meetings as required by the staff leadership

Directly report to Owners and work closely with the General Manager and Head Coach

Other duties as assigned

What We’re Looking For

Motivated individual looking to grow within a company

Friendly, outgoing, and professional with strong communication and people skills

Comfortable talking to parents in-person and over the phone

Organized and dependable with strong follow-through

Able to multitask in a fast-paced environment

Customer service, sales, retail, hospitality, or front desk experience preferred

Experience working with kids is a plus, but not required for the front desk role

Schedule

Priority will be given to candidates with availability on Saturdays and Sundays, but we may be flexible for the right fit

Some weekday evenings availability

Schedule will depend on center needs and trial volume

Part Time: ~12 hours a week

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.