Member Experience Associate

Stretch Zone - 1185

Member Experience Associate

Maple Grove, MN
Part Time
Paid
  • Responsibilities

    Benefits:

    Free uniforms

    Training & development

    Opportunity for advancement

    At Stretch Zone, we believe that nothing is more important than your health. As a Member Experience Associate, your primary role is to create a welcoming, organized, and positive experience for every guest while supporting the day-to-day flow of the studio.

    What You'll Do:

    Greet every client with a warm, friendly, and professional attitude, creating a great first impression

    Educate members on the benefits of practitioner-assisted stretching

    Assist with demo appointments by guiding members through intake forms and ensuring a smooth, welcoming first visit experience

    Manage front desk operations including scheduling appointments, answering phones, and responding to texts

    Provide excellent customer service by assisting with member questions, concerns, and general support

    Strengthen long-term member relationships through consistent follow-ups and thoughtful engagement

    Maintain a clean, organized, and welcoming studio environment

    Work closely with practitioners to ensure a smooth and efficient daily schedule

    Help maintain a positive, team-oriented studio culture

    What You'll Have:

    Previous experience in sales or customer-facing roles is a plus

    Comprehensive training provided

    Clear communication skills and a genuine interest in helping others

    Openness to learning and growing in a new skill set

    Who We Are: Stretch Zone uses patented equipment and proven protocols to help members improve flexibility, mobility, and overall physical performance while reducing stiffness and enhancing reaction time.