Benefits:

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Training & development

Member Experience Specialist

Be fit. Change lives. Have fun.

Orangetheory Fitness is looking for a dependable, personable, and energetic Member Experience Specialist to join our studio team.

As one of the first people members and guests interact with, you will play a key role in creating a welcoming, professional, and high-energy studio experience. The ideal candidate enjoys connecting with people, takes ownership of their responsibilities, and understands that exceptional service is built through consistency, attention to detail, and genuine relationships.

This position combines hospitality, sales, member support, and daily studio operations. We are looking for someone who is reliable, confident, organized, and comfortable working in a fast-paced environment.

Responsibilities

Welcome members and guests with warmth, enthusiasm, and professionalism

Check members into classes and assist with reservations and account questions

Build meaningful relationships with members and create a sense of community

Answer phone calls, text messages, emails, and general studio inquiries

Provide studio tours and explain the Orangetheory workout experience

Guide prospective members through their first visit

Present membership options and confidently ask for the sale

Follow up with leads, former members, and prospective clients

Process membership, retail, and other studio transactions accurately

Address member questions and concerns professionally

Maintain accurate member records and account information

Support studio events, promotions, and community outreach

Work closely with coaches and studio leadership

Maintain a clean, organized, and presentation-ready front desk, lobby, and studio

Complete opening, closing, and administrative duties as assigned

What We’re Looking For

Reliable, punctual, and consistent

Friendly, confident, and comfortable speaking with anyone

Professional and mature in communication and appearance

Strong customer service and relationship-building skills

Comfortable with sales, outreach, and follow-up

Organized and attentive to detail

Able to take initiative without constant supervision

Positive, energetic, and team-oriented

Able to remain calm and solutions-focused when handling concerns

Available for a flexible schedule that may include early mornings, evenings, weekends, and holidays

Previous experience in hospitality, fitness, sales, retail, healthcare, or customer service is preferred but not required.

Compensation and Benefits

Competitive hourly compensation

Sales commissions and performance incentives

Complimentary Orangetheory Fitness membership

Employee discounts

Opportunities for growth and advancement

This is more than a traditional front-desk position. You will help shape the member experience, support studio growth, and contribute to a community focused on helping people live healthier, more confident lives.

If you are dependable, engaging, and ready to make a meaningful impact, we would like to meet you.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.