Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Flexible schedule

Love dogs, enjoy connecting with people, and thrive in a team environment? Scenthound is a wellness-focused dog care company helping dogs stay clean, comfortable, and healthy through routine care of their Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.). We’re hiring a Member Associate to create an exceptional experience for dogs and their people at our Houston locations.

What You’ll Do

Welcome clients and their dogs, manage check-ins and check-outs, and provide friendly, accurate service.

Explain Scenthound’s wellness services and membership options; confidently recommend solutions that fit each dog’s needs.

Support membership enrollment, retention, appointment scheduling, and forward booking.

Communicate service updates and S.C.E.N.T. Check findings clearly and professionally.

Handle calls, messages, payments, and client questions with attention to detail.

Collaborate with the grooming and Scent Tech teams to keep appointments and client communication running smoothly.

Maintain a clean, organized, welcoming lobby and shared workspaces; follow safety and sanitation procedures.

Take ownership of follow-up tasks, customer concerns, and daily goals.

What We’re Looking For

Friendly, dependable, punctual, and comfortable speaking with customers.

Confident discussing services, recommending memberships, and asking for the sale without being pushy.

Positive, coachable, proactive, and accountable for results and follow-through.

Organized, detail-oriented, and comfortable juggling phones, appointments, and in-person visits.

A team-first attitude and willingness to support coworkers during busy periods.

Comfort around dogs of different sizes and temperaments.

Customer service, retail, hospitality, or sales experience preferred; pet industry experience is a plus.

Benefits & Growth

Hourly pay: $17/hour plus shared tips.

Medical, dental, and vision insurance, subject to eligibility.

Complimentary Scenthound membership.

Hands-on training, ongoing coaching, and opportunities to grow into leadership.

If you love helping people, care about dogs, and want to grow with a team that takes pride in its work, apply today!