Job Title: Member Service Representative

Location: Bay View

Job Description:

We are seeking a dedicated and customer-focused Member Service Representative to join our team at our Bay View location. This role is pivotal in providing exceptional service to our members and ensuring their experience exceeds expectations.

Key Responsibilities:

- Serve as the primary point of contact for members, addressing inquiries, resolving issues, and providing information on services and products.
- Deliver personalized service by understanding member needs and recommending appropriate solutions.
- Process transactions efficiently and accurately, including account openings, payments, and transfers.
- Maintain up-to-date knowledge of organizational policies, procedures, and services to effectively assist members.
- Collaborate with team members to achieve service goals and contribute to a positive work environment.
- Identify opportunities for process improvement and provide feedback to enhance member satisfaction.
- Ensure data integrity and confidentiality by adhering to company policies and guidelines.

Qualifications:

- High school diploma or equivalent required; additional education or certifications in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably within a financial institution or similar environment.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
- Proficient in using computer systems and software for data entry and member management.
- Detail-oriented, with strong problem-solving abilities and a proactive approach to tasks.
- Ability to work effectively in a fast-paced and dynamic environment.

Benefits:

- Competitive salary with opportunities for performance-based advancement.
- Ongoing training and professional development opportunities.

Join our team and become part of a dynamic organization dedicated to providing unparalleled service to our members. If you are passionate about helping people and thrive in a customer-centric environment, we would love to hear from you. Apply today to begin your journey with us in Bay View!