**Member Service Representative
Hybrid
** Pensacola , FL **

Job Description:**

• Analyze, research and resolve problems and discrepancies of complex nature, related to member accounts
• May advise current and prospective members by clearly articulating information about Navy Federal's products, services, and channels
• Identify opportunities to cross service products and increase product penetration
• Perform complex/difficult platform banking functions
• Effectively perform all duties and actions required to assist members when providing phone support
• Understand and comply with federal and other regulations relating to financial products and services
• Assist Outreach and Engagement team member with processing new membership applications and related procedures
• Assist members with opening/closing accounts including member requested products and services. Excludes all lending products.
• Exhibit highest level of commitment to organizational success and members' and/or internal customers' satisfaction
• Work independently in a distraction free environment
• Recognize and report fraud and financial abuse patterns of accounts, products, and services
• Maintain knowledge of and ensure compliance to all applicable federal and state laws, rules, regulations and Navy Federal policies and procedures
• Maintain an advanced awareness of security risks in the areas of member identification, membership eligibility and confidentiality
• Ad hoc reviews
• Perform other duties as assigned

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