Job Title: Member Service Representative

Job Overview:

As a Member Service Representative, you will be the primary point of contact for our valued members, ensuring that each interaction is handled with care and professionalism. You will play a significant role in assisting members with their inquiries, resolving issues efficiently, and providing exceptional service that enhances member satisfaction. Your expertise and friendly demeanor will contribute to a positive experience that aligns with our organization's values and commitment to excellence.

Key Responsibilities:

- Serve as a knowledgeable and approachable contact for member inquiries via phone, email, and in-person.
- Provide accurate information regarding services, policies, and member benefits.
- Resolve member issues promptly and effectively, ensuring a high level of satisfaction.
- Update and maintain member records with a keen attention to detail and confidentiality.
- Assist with new member onboarding and facilitate smooth enrollment processes.
- Collaborate with team members to identify opportunities for improved member experiences.
- Participate in regular training to stay informed about product updates and service enhancements.
- Contribute to a supportive and engaging team environment, sharing insights and best practices.

Qualifications:

- Strong interpersonal and communication skills.
- Ability to manage and prioritize multiple tasks efficiently.
- Problem-solving skills with a focus on proactive resolutions.
- Previous experience in customer service or a related field preferred.
- Familiarity with customer relationship management (CRM) software is a plus.
- High school diploma or equivalent; additional education or training is beneficial.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- A supportive and inclusive work environment.
- Training and resources to help you succeed in your role.

Join our team as a Member Service Representative and help us create a welcoming and supportive environment for all our members. We are excited to meet with candidates who are enthusiastic about improving member experiences and want to make a positive impact within our organization.