CRUNCH FITNESS – Member Services Admin
WORK LOCATION: New York, New York
REPORTS TO: Sr. Director of Member Services
WHO WE ARE
Crunch Fitness is a rapidly expanding fitness brand with over 500 franchised and corporate-owned gyms across the United States and internationally.
Rated as the #1 Fitness Franchise by Entrepreneur in 2024 and 2025, our unfiltered philosophy of "No Judgments" drives us to create a gym and community for all. We believe in making serious fitness fun by fusing exercise with entertainment and innovation.
Experience the unique opportunity to be part of our high-growth team, where professional development and advancement are plentiful. Together, we are redefining the fitness industry.
JOB RESPONSIBILITIES
Member & Account Support
Manage Member Accounts: Update billing info, process cancellations, freeze accounts, and handle refunds in the system.
Member App Support: Resolve issues and provide support to members experiencing issues with member app and report bugs to technical support teams.
Support Gym Management: Assist franchise owners and gym managers with complex membership or software issues.
Admin & Data Entry
Keep Data Clean: Manage, enter and update large amounts of member data accurately in various systems.
Data Reporting and Analysis: Create and submit various reports to supervisor(ex.cancellations, member issues, and response times for management).
JOB QUALIFICATIONS
Experience & Education
Experience: 1–3 years in an office as an administrator, customer service, or billing role (fitness or hospitality experience is a plus).
Education: High school diploma required; college degree preferred.
Skills
Tech Savvy: Good with Microsoft Excel, Word, and basic database or customer service software, customer service email ticketing system.
Great Communicator: Able to write professional emails and handle upset customers calmly and politely.
Detail-Oriented: Very careful with numbers, finance, data, and member contracts.
Multitask
Culture Fit: Fun, energetic, and matches Crunch’s "No Judgments" vibe.
BENEFITS
Generous, flexible paid time off
401(k) plan with discretionary matching opportunities.
Comprehensive medical, dental, and vision benefits – because your health matters
Health savings and flexible spending accounts
Basic life and AD&D insurance, plus short-term and long-term disability coverage
Employee Assistance Plan, which offers confidential counseling and support services whenever you need it.
Education assistance program
Free Crunch Gym Membership across all our clubs, nationwide
Milestone Anniversary Recognition program
Crunch offers competitive salaries and benefits, including medical/dental/vision plans, life and accident insurance, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), free gym membership for active employees, and more.
Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law or ordinance or regulation. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, and not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Crunch will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Flexible work from home options available.