Benefits:

Health insurance

Paid time off

Training & development

Vision insurance

Job Summary

The Member Services Administrator supports SHC’s membership and finance systems, carrying out key administrative and customer-facing tasks that ensure efficient leasing, accurate financial tracking, and timely communication with members. This includes responding to member questions in person and via phone, as well as accepting and recording payments during business hours. They also contribute to creating a welcoming and organized office environment.

They report to the Executive Director and collaborate with the Cooperative Experience Coordinator, Vice Presidents of Membership and Education, and the Corporate Treasurer.

General Accountabilities

Processing cooperative housing applications and maintaining applicant records in a timely and accurate manner.

Verifying income documentation and certification requirements in accordance with SHC bylaws and compliance with grant-funded housing programs.

Maintaining and reporting accurate occupancy data for all SHC houses, regularly updating internal systems.

Managing accounts receivable processes, including:

Accepting and recording in-person, online, and mailed payments

Responding to payment plan inquiries and reviewing subsidy payments

Issuing late fees and preparing Notices to Quit (NTQs)

Supporting the Executive Director by preparing documentation legal matters for SHC’s attorney

Reconciling AppFolio ledgers and posting Carrying Charges, House Chore fines, and Committee fines

Staffing the front office during regular business hours, answering member questions in person, via phone, or by email, and offering responsive and informed support.

Responding to external inquiries, such as rental reference requests, in a timely and professional manner.

Issuing and maintaining member contracts and records, including:

Drafting and tracking new and renewal contracts

Processing member shares and dues

Coordinating and documenting accommodation requests

Supporting membership lifecycle transitions, including:

Processing move-outs and share returns

Handling requests for early contract releases

Contributing to cross-team efforts and special projects as assigned by the Executive Director or Executive Team.

Coordinating Fair Housing trainings in collaboration with the Cooperative Experience Coordinator.Fostering a welcoming, inclusive, and professional office atmosphere that reflects SHC values and supports member well-being.

Skills

Financial & Leasing Knowledge

Office & Administrative Systems

Organizational Skills

Communication

Attention to Detail

Customer Service Orientation

Preferred Qualifications

1–2 years experience in office administration, customer service, or leasing/housing compliance.

Familiarity with cooperative housing or nonprofit administration.

Experience using Google Workspace and accounting or property management software (e.g., AppFolio).

Clear written and verbal communication skills.

Strong organizational skills and attention to detail.