Benefits:

Company parties

Employee discounts

Free uniforms

Health insurance

Paid time off

Benefits/Perks

Employee discounts

Flexible scheduling

Career and leadership development

High-performance team culture

Community-driven workplace

Schedule / Expected Work Hours

8-hour shift

Evening shift

Tuesday - Saturday workdays

Job Summary

United Defense Tactical is seeking a proactive, customer-first leader to serve as our Member Services Team Member. This role is more than just a front desk position—it’s a pivotal leadership post in our mission-driven operation. You will be responsible for managing member interactions with professionalism and warmth while in a high-functioning front desk team that reflects our world-class standards.

The ideal candidate brings natural leadership, strong organizational skills, and a solutions-focused mindset. You’ll take ownership of the front-end experience, act as the communication hub for members and internal teams, and ensure all member-facing operations run smoothly and efficiently.

Key Responsibilities

Serve as the face of United Defense Tactical, delivering a consistently exceptional and empowered member experience.

Maintain front desk operations with discipline, precision, and cleanliness—aligned with UDT’s core value of world-class execution.

Manage incoming inquiries and resolve member concerns with professionalism, follow-through, and urgency.

Handle member check-ins, class registrations, payments, and account updates with accuracy and attention to detail.

Track and analyze member feedback to drive service improvements.

Collaborate cross-functionally with instructors, operations, and sales to ensure smooth execution of services.

Serve as a culture carrier—energizing the environment, solving problems before they escalate, and keeping the team accountable.

Qualifications

High school diploma or equivalent (Bachelor’s degree preferred).

2+ years in a customer-facing role

Proven ability to lead teams, delegate tasks, and hold others accountable to high standards.

High emotional intelligence with natural people skills.

Tech-savvy and highly organized—comfortable with POS systems, CRM tools, and Microsoft/Google platforms.

Ability to work independently in a fast-paced, high-performance environment.

A calm, professional demeanor under pressure.

Military, fitness, or tactical training environment experience is a plus. (not required)

About United Defense Tactical

United Defense Tactical is a premier firearms and tactical training facility committed to empowering civilians, military personnel, and law enforcement with elite-level readiness. We combine discipline, realism, and community to deliver the most impactful training experience available.

Our Mission

To empower and educate through reality-based tactical training that prepares individuals to protect themselves and others.

Our Core Values

Don’t make excuses—make it happen.

Serve selflessly and with the highest integrity.

Show up with positivity, high energy, and excitement.

UDT is a synonym for world-class—operate like it in everything you do.

Be organized. Be clean. Be prepared.

Keep calm and respect others.

Educate & Execute—but more importantly, EMPOWER.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.