Benefits:

401(k)

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Member Services Coordinator - 40 hours/week

D-BAT Virginia Beach

General Overview

At D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. From youth players to professional prospects, we provide elite instruction within a structured, professional setting.

The Member Services Coordinator plays a key role in delivering a consistent, professional, and high-quality customer experience. This position is responsible for front desk operations, customer communication, scheduling support, and membership follow-up.

This is not simply a front desk position. This role requires attention to detail, strong communication skills, and the ability to operate with urgency and professionalism in a fast-paced environment. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.

Essential Duties & Responsibilities

Customer Experience

Provide a welcoming, professional, and energetic first impression to all players, families, and guests

Deliver consistent, high-quality customer service across all interactions (in-person, phone, and email)

Answer questions and assist families with programs, memberships, and scheduling

Escalate complex concerns to management when appropriate

Maintain clear, professional communication aligned with D-BAT Virginia Beach standards

Membership & Account Support

Assist with membership inquiries, account updates, and general questions

Support membership follow-ups, including outreach to leads and existing members

Help monitor declined payments and notify customers as directed

Accurately document customer interactions and account notes

Maintain professionalism and composure in all customer interactions

Scheduling & Administrative Support

Assist with scheduling lessons, rentals, camps, and clinics

Ensure bookings are accurate and properly entered into the system

Communicate schedule updates clearly to customers and staff

Maintain organized and detailed customer records

Front Desk & Daily Operations

Manage front desk responsibilities including check-ins, payments, and phone coverage

Process transactions accurately and efficiently

Maintain a clean, organized, and professional front desk and retail area

Support daily operational tasks including printing materials and administrative support

Assist with basic event setup and breakdown as needed

Performance Expectations

The Member Services Coordinator is expected to:

Maintain a high level of professionalism and responsiveness

Ensure accuracy in scheduling and customer information

Support timely communication with customers and team members

Contribute to a positive, structured, and team-oriented environment

Operate with urgency, reliability, and attention to detail

Schedule

Monday–Friday: 10:30 AM – 6:30 PM

Occasional flexibility may be required for events or peak periods

Qualifications

Strong communication skills with a professional and confident presence

Customer service experience preferred

Organized and detail-oriented with the ability to multitask

Comfortable working in a fast-paced, high-energy environment

Reliable, punctual, and professional in appearance and conduct

Positive attitude with a willingness to learn and take direction

Interest in baseball, softball, or sports is a plus

Availability to work afternoons, evenings, weekends, and holidays as needed

Ability to stand and move throughout the facility for extended periods

Benefits & Perks

Free Facility Membership – Full access to cages and weight room

401(k) Program

Paid Time Off – 5 days PTO after 1 year of employment

Growth Opportunities – Clear path for advancement within D-BAT Virginia Beach

Team Environment – Work in a high-energy, sports-driven atmosphere

Team Culture & Events – We invest in our team through company-sponsored events, including our annual Christmas party and additional team celebrations throughout the year

Perks – Access to Norfolk Tides tickets

Apply

Please send your resume to kara@dbatvirginiabeach.com