Member Services Representative

Crunch Fitness - Lakewood

Member Services Representative

Lakewood, WA
Part Time
Paid
  • Responsibilities

    Schedule & Availability

    This position is for our evening closing shift:

    Monday through Friday

    6:00 PM – 11:00 PM

    No weekends required

    We're looking for a dependable, friendly individual who enjoys working with people and creating a welcoming environment for our members. Previous customer service or sales experience is a plus, but we're happy to train the right candidate.

    Benefits:

    Complimentary Peak Gym Membership

    Monthly performance bonus opportunities

    Employee discounts on products and services

    Free uniforms

    Free CECs & CEUs, discounted NASM certification, and CPR training

    Ongoing training and development

    Wellness resources

    Consistent evening schedule with weekends free

    Responsibilities:

    Help prospective members find the membership option that best fits their goals.

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in all members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Requirements:

    Fluent in English

    Proficient reading and writing skills

    Computer Skills