Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Training & development

Wellness resources

MEMBER SERVICES REPRESENTATIVE

Front Desk Associate

Part Time or Full Time, Hourly

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness Silverdale.

Responsibilities

Greets all members & guests with a smile and enthusiasm

Assists with membership, retail and tanning product sales

Promotes membership privileges including tanning, Hydromassage, group fitness, small group training and Personal Training

Delivers on new member enrollment expectations, including guest conversion, ACH, and CrunchOne Kickoff goals

Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert

Answers phones in a courteous, helpful, professional manner

Communicates special events to members and guests

Facilitates all member requests or forwards to a manager

Maintains a professional and courteous disposition

Is an expert in all club facility, services, programs and schedules/hours of operation

Maintains a clean and organized work area

Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales

May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility

Performs opening and closing checklist and duties

Required Skills & Experience

Minimum 1 year of experience in a service-oriented position preferred

Ability to communicate effectively and demonstrate proficiency in reading and writing skills required

Strong customer service orientation

CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

Must be able to lift or move up to 50 lbs

Physical effort required for daily duties include prolonged standing and walking

Education Requirements

High school diploma or GED required

Compensation:

Hourly + Commission