POSITION OVERVIEW:

The Member Services Representative is responsible for delivering exceptional customer service to current members of our credit union while seeking opportunities to expand, grow and develop our membership base. MSRs must maintain a professional and friendly demeanor. The ideal candidate possesses a positive attitude, strong work ethic, a genuine interest in helping others and a willingness to learn and grow in the financial industry.

RESPONSIBILITIES:

• Submit new member account and loan applications, order debit cards, originate wire transfers, perform Public Notary and assist with various other credit union products and services
• Assist members with maintenance and servicing needs such as change in address, telephone numbers, email, account titling, name changes, digital banking, fraud reporting, etc.
• Respond to members' inquiries in person, by phone or email
• Provide guidance and support to members on accessing and using credit union services and support them in understanding all the benefits of services we offer
• Make proactive, outbound calls to members and prospects
• Perform other duties as assigned by the Branch Manager, Teller Supervisor and/or Deposit Operations Manager
• Ensure compliance with all credit union policies and procedures

Maintain accurate records of all financial transactions and interactions

QUALIFICATIONS:

• High school diploma or equivalent
• Good communications and interpersonal skills
• Ability to work as a team
• Strong attention to detail
• Proficient computer skills
• Experience working in a credit union, bank, or other financial institution or similar sales and service position
• Cash handling skills preferred

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger/handle/feel, talk, and hear. The employee is frequently required to reach with hands and arms and is occasionally required to stand, walk, climb, balance, stoop, kneel, and crouch.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

Marshland Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We provide reasonable accommodation to applicants with disabilities upon request.