Benefits:

Employee discounts

Opportunity for advancement

Training & development

Job Title: Morning Member Services Representative Location: Northport Department: Front Desk / Member Services Reports To: Club Manager / Assistant Manager Shift: Morning (6am-2pm or 7am-3pm)

Job Summary:

Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.

Key Responsibilities:

Greet and check in members promptly and professionally using club protocols.

Run and review morning operational and membership reports.

Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.

Assist with club opening procedures to ensure the facility is ready for members.

Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.

Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.

Lift and move fitness equipment as needed for cleaning, organization, or maintenance.

Monitor and maintain club equipment, reporting any issues to management.

Follow all Planet Fitness safety, cleanliness, and member service protocols.

Promote a Judgement Free Zone® by providing a friendly and inclusive experience to all members.

Qualifications:

High School Diploma or equivalent preferred

Customer service experience is a plus

Basic computer skills and willingness to learn new systems (Ignite by DataTrak)

Ability to lift up to 75 lbs and perform physical tasks throughout the shift

Dependable, punctual, and self-motivated

Strong attention to detail and ability to follow procedures

Friendly, professional demeanor with excellent communication skills

What We Offer:

Free Black Card Membership

Ongoing training and growth opportunities

A positive, team-focused environment

Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.