Job Summary

The Member Services Representative - Opener 4:30AM - 12:30PM will be responsible for creating a positive, start the day member experience through customer service excellence direct toward valued members, prospects, and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including, but not limited to:

Daily Open - Brand Excellence

Answer phones with candor and cordiality.

Assist with a variety of questions.

Warmly greet and direct new and existing members, guests, and prospects

Eager to engage new member enrollment

Tours

Member account maintenance

Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.

Assure club cleanliness and order.

Qualifications/Requirements

Customer service and/or fitness experience preferred.

Basic computer proficiency.

A passion for people, fitness, and health.

Upbeat and positive attitude!

Punctuality and reliability is mandatory.

Exceptional customer service skills

Consistently demonstrates a positive and professional way with members and co-workers.

Exceeds member expectations.

Strong listener. Ability to empathize and problem solve.

Demonstrate diplomacy in all interactions

Use appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing, walking, and often speaking during shift.

Must be able to lift up to 50 pounds (lbs.) on occasion.

Materials Safety; proper use and personal protection equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.