At Life Door Rentals, we're not just managing properties, we're supporting people through real-life challenges. We specialize in delivering high-touch, high-empathy property management services that treat residents with dignity, even in the toughest moments. As we grow rapidly, we're looking for a driven and emotionally resilient leader who can help scale our operations while staying true to our mission of care. This is a leadership role that blends frontline resident support with operational ownership. You'll be the primary face of Life Door Rentals in the field while also overseeing internal systems, people, and processes that keep our company running smoothly. We're seeking a Property Manager and Member Advocate who brings both heart and structure- someone who can sit with a struggling resident in the morning and hold a team member accountable in the afternoon. If you thrive under pressure, love solving hard problems, and want to build something meaningful, this may be the role for you. Compensation & Benefits • Salary Range: $75,000-$85,000 base • Bonus Opportunities • Paid Time Off Responsibilities: Resident Experience & Field Operations • Tenant disputes and conduct violations. • De-escalate conflict and resolve issues with empathy and a solution-focused approach. • Assist with move-ins, walkthroughs, and onboarding of new residents. • Provide weekend support during peak times (typically the first weekend and last weekend of the month). • Call Response - Answer all member calls during business hours, return all missed calls same day, and set up automations to text when calls are missed. • Ticket Handling - Acknowledge all member tickets within 24 hours and resolve all tickets within 72 hours. • Quarterly Check-In System - Review all residents quarterly and reach out to anyone you haven't heard from to proactively check in on their well-being and satisfaction. • Monthly NPS Survey - Texted out once per month with actionable steps depending upon the rating. • Track all calls and communication notes inside AppFolio and ensure multiple team members are cross-trained to handle any resident issues that arise confidently. • Approve and oversee all applications for final approval, ensuring readiness and qualification standards are met. Operations & Company Leadership • Oversee daily operations across marketing, maintenance, rent collection, and compliance. • Lead internal team communication, including group messaging oversight to ensure clarity, tone alignment, and responsiveness across all resident communication platforms. • Oversee SWAT team coordination, ensuring urgent issues and escalations are handled swiftly and in accordance with company values. • Approve and oversee rental applications, ensuring all new residents meet qualification criteria and move-in readiness standards. • Track and manage late-pay and no-pay cases, collaborating with internal teams to ensure timely notices and appropriate resolution or escalation. • Own and track the time-to-resolution and success rate of member disputes, ensuring that all conflicts are addressed quickly, fairly, and with proper documentation. • Maintain and improve the use of tech tools (CRM, AppFolio, maintenance portals, etc.) to streamline operations. • Monitor key operational and resident experience metrics and continuously improve processes. Key Performance Indicators (KPIs) • Average resident length of stay: 12 months or longer • Monthly eviction rate: below 1.5% • Move-in experience rating: average of 4.0+ per month • Time to close member disputes: average of 7 days or less • Successful dispute closure rate: 90%+ resolved without escalation Qualifications: • 2+ years of experience in property management, social work, customer service, or high-empathy roles. • Experience managing vendor relationships, team communications, and resident lifecycle systems. • Strong emotional resilience with the ability to navigate emotionally charged situations professionally. • Excellent written and verbal communication skills-especially when delivering difficult messages. • Highly organized and capable of managing multiple priorities. • Confident using property management software, Microsoft Office, and mobile apps. • Self-starter with a bias toward action and continuous improvement. • A driver's license and an active vehicle are required; must be able to drive to and from the properties as needed and regularly. Compensation: $75,000 - $85,000

• Resident Experience & Field Operations • Tenant disputes and conduct violations. • De-escalate conflict and resolve issues with empathy and a solution-focused approach. • Assist with move-ins, walkthroughs, and onboarding of new residents. • Provide weekend support during peak times (typically the first weekend and last weekend of the month). • Call Response - Answer all member calls during business hours, return all missed calls same day, and set up automations to text when calls are missed. • Ticket Handling - Acknowledge all member tickets within 24 hours and resolve all tickets within 72 hours. • Quarterly Check-In System - Review all residents quarterly and reach out to anyone you haven't heard from to proactively check in on their well-being and satisfaction. • Monthly NPS Survey - Texted out once per month with actionable steps depending upon the rating. • Track all calls and communication notes inside AppFolio and ensure multiple team members are cross-trained to handle any resident issues that arise confidently. • Approve and oversee all applications for final approval, ensuring readiness and qualification standards are met.Operations & Company Leadership • Oversee daily operations across marketing, maintenance, rent collection, and compliance. • Lead internal team communication, including group messaging oversight to ensure clarity, tone alignment, and responsiveness across all resident communication platforms. • Oversee SWAT team coordination, ensuring urgent issues and escalations are handled swiftly and in accordance with company values. • Approve and oversee rental applications, ensuring all new residents meet qualification criteria and move-in readiness standards. • Track and manage late-pay and no-pay cases, collaborating with internal teams to ensure timely notices and appropriate resolution or escalation. • Own and track the time-to-resolution and success rate of member disputes, ensuring that all conflicts are addressed quickly, fairly, and with proper documentation. • Maintain and improve the use of tech tools (CRM, AppFolio, maintenance portals, etc.) to streamline operations. • Monitor key operational and resident experience metrics and continuously improve processes.Key Performance Indicators (KPIs) • Average resident length of stay: 12 months or longer • Monthly eviction rate: below 1.5% • Move-in experience rating: average of 4.0+ per month • Time to close member disputes: average of 7 days or less • Successful dispute closure rate: 90%+ resolved without escalation