Title: Membership Coordinator
Location: Boone Family Tumwater Branch
Category: Full-Time, Non-Exempt
Reports To: Branch Director
**** ** ** Pay Rate: $17.50/hr - $20.00/hr (depending on experience)
Schedule: 35 hours per week, Monday through Friday, 10:30 am - 6 pm **
**

JOB SUMMARY

The Membership Coordinator oversees the accuracy of the membership management database for the Club. This position is responsible for serving as the first point of contact for members, parents, staff, and visitors, and plays a crucial role in creating a welcoming and positive environment. The Membership Coordinator maintains the accounts of all members and ensures proper procedures are in place for tracking payments during the school year and summer programs.

We are looking for a dedicated and personable individual to join our team as a Membership Coordinator. The ideal candidate will possess exceptional customer service skills, strong organizational abilities, the ability to thrive in a noisy and youth-centered environment and be the lead staff when the branch director is absent. With a focus on providing excellent member support, administrative efficiency, and effective communication, you will play a vital role in creating a welcoming and positive atmosphere for all. If you are adaptable, flexible, and passionate about making a difference in the lives of children and families, we invite you to apply.

ESSENTIAL JOB RESPONSIBILITIES

• Assist Branch Director with cultivating community support and relationships with Branch stakeholders.
• Act as the lead staff member when branch director is not present. Manage data entry of Club Membership forms and payments for services.
• Ensure accuracy of us for the membership management database.
• Manage accounts of Club members.
• Develop, track, and manage Club member payments plans.
• Process payments for Club member accounts, daily deposits, refund requests, and cancellations.
• Ensure proper tracking of attendance for Club programs.
• Submit in-kind donation forms to the administrative office for tracking and acknowledgement.
• Manage and track Transportation program.
• Track Scholarships.
• Accurately report all member accidents/incidents in an appropriate and timely manner.
• Supervise front desk area that includes, but is not limited to, member sign in/out, greeting visitors, answering questions, etc.
• Model positive behaviors for children and staff.
• When needed, track and pursue payments for non-sufficient funds and delinquent accounts.
• Maintain a positive Boys & Girls Club culture with high energy, strong teamwork, and effective collaboration with other staff.
• Attend branch staff meetings and mandatory monthly all-staff trainings.
• Maintain productive relationships with parents, staff, and other visitors to Club.
• Assume other tasks, assignments, and responsibilities as needed or directed. May be asked to complete administrative tasks by supervisor.

QUALIFICATIONS

• At least 21 years of age.

• High School Diploma or GED, or equivalent post-secondary education.

• At least two years of experience in customer service, reception, or administrative roles.

• Demonstrated experience working with youth, parents/guardians, and/or community partners.

• Excellent communication, written, and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to handle multiple tasks and prioritize effectively.

• Ability to work in a kid-centric environment.

• Knowledge of youth development principles and developmental characteristics.

• Ability to plan, organize, and manage the membership database.

• Data Analysis and entry, record keeping and reporting.

• Ability to de-escalate problems when present, and problem-solve during day-to-day activities.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Proven cash handling experience

• Mandatory CPR and First Aid certifications (course available upon hire).

• Must pass local and national background check and pre-employment drug screening (in accordance with RCW 49.44.240).

PREFERRED QUALIFICATIONS

• Boys & Girls Club work experience, or similar before/after school program work experience.
• Supervisor and personnel management experience.

BENEFITS

• 100% medical/vision/dental/life/long-term disability insurance paid for the employee by the organization. Dependent coverage available at employee's expense.
• Employer pays 100% of retirement contribution, equal to 6% of gross annual salary.
• Two weeks paid vacation for 0-3 BGCTC years of service. Three weeks paid vacation for 3+ years of service.
• Note: Enrollment requirement and waiting periods apply.
• Hourly pay premium of $0.50/hour for fluent Spanish speakers.
• Paid First Aid/CPR training certification.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This position operates primarily in Club-based indoor settings and uses standard office equipment such as computers, phones, copiers, and filing systems. It will require travel between Club sites and sometimes to off-site locations for trainings, meetings, or program support.

The role requires physical, mental, and emotional stamina to work in dynamic and sometimes high-energy environments. Duties may involve standing, walking, sitting, climbing stairs, and using hands for various tasks. The employee must be able to lift up to 25 pounds and move about the work environment with sufficient agility to push/pull, squat, bend, stoop, twist, and reach overhead.

Additional requirements include:

• Manual dexterity to write, use phones and computers, and operate a vehicle.
• Visual and auditory ability to read materials, engage in conversation, and lead groups.
• Mental acuity to assess and respond to situations, collect and interpret data, solve problems, and make sound decisions.
• Ability to handle noise and activity generated by youth in enclosed environments.
• Strong interpersonal skills and flexibility to collaborate with a wide variety of individuals.

DISCLAIMER

The information presented here indicates the general nature and level of work expected of employees in this classification. This position description is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

ABOUT US

The Boys & Girls Clubs of Thurston County (BGCTC) inspire and enable youth to realize their greatness. Our nine Clubs in Lacey (2), Olympia (3), Rochester, Tenino, Tumwater, and Yelm collectively serve over 1,500 youth and teens annually with safe, fun, and supportive activities and mentoring during critical out of school time. Founded in 2001, BGCTC has nearly 75 employees and an annual operating budget of $3.6 million. Shellica Trevino, Chief Executive Officer, leads the organization, which is governed by our Board of Directors. BGCTC's administrative office manages human resources, finances, resource development, communications, marketing, and operational activities for Club locations.

To learn more about our organization, visit www.bgctc.org.

Boys _ & Girls Clubs of Thurston County provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws._