Are you a detail-oriented professional with a passion for member engagement? The Santa Barbara Zoo is hiring a Membership Data Coordinator to manage and maintain membership records, analyze data, and support a seamless member experience. Join us in connecting people with wildlife and conservation!
Position Status: Full-time, Regular, Hourly, Non-Exempt
Schedule: Sunday - Thursday, 8:00 am - 5:00 pm
Compensation: $20.20 - $21.20 per hour
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
SUMMARY: Under the general direction of the Director of Membership, the Membership Data Coordinator supports the Zoo’s membership program and serves the Zoo’s members through coordinating, processing, updating, and evaluating all facets of the Zoo’s member data.
ESSENTIAL DUTIES:
Membership Duties:
Collaborates with the Director of Membership and the Membership Team to design, develop, revise, coordinate, implement, and evaluate all aspects of the membership program data
Oversees the processing of memberships sold, transferring data, data entry, etc.
Oversees accuracy of membership data entry, including training, reference sheets, and corrections
Assists with membership communications as needed
Handles public and in-house inquiries concerning Membership policies
Coordinates with Advancement regarding matching gifts received with membership purchases
Monitors and performs ongoing data clean-up, including correction forms, duplicate records, and regular data audits
Collaborates with the Director of Membership on the creation, development, and implementation of new member technology features
Coordinates with Zoo’s IT contractor, 3rd party vendors, and relevant Zoo colleagues as needed to maintain and update membership data across all related platforms – CRM, POS, website, etc.
Supports Director of Membership and Membership Engagement Coordinator with communications and benefit fulfillment for Circle of Care level memberships; collaborates with Advancement Department as needed
Attends local Membership Roundtables and other professional development opportunities as warranted
Develops and maintains Member data manuals, with input from relevant teams
Monitors and tracks changes to membership data platforms
Oversees upload of data to digital card platform and physical card printing and preparation for distribution
Stays current and knowledgeable on AZA, the Santa Barbara Zoo’s mission, collection, history, programs, projects, and practices
Contributes to the Membership Department's annual planning and budgeting process
Supports Director of Membership with other projects as assigned
Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
Applies and exemplifies “green” (sustainable) practices whenever possible
SECONDARY DUTIES:
Assists with other Membership Department functions as necessary
Participates in special team assignments as appropriate
Performs other duties as assigned by management
Guest Relations:
Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Answers phone calls, voice mails, and e-mails promptly
Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
Associates with guests to assist and share information
Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
Applies and exemplifies “green” (sustainable) practices whenever possible
Other miscellaneous duties as required
POSITION CRITERIA:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education & Experience:
Minimum 18 years of age
Some college coursework preferred
Prior experience in a professional office environment, or with administrative functions
Prior experience in customer service or related fields, working directly with the public
Experience working with a donor/member database or equivalent
Experience setting up database fields, creating digital reports, and data processing is preferred
Knowledge, Skills, & Abilities:
Ability to use communication and organizational skills to coordinate, advise, oversee, and train others to accomplish goals
Ability to make decisions and solve problems
Ability to communicate effectively with supervisor, colleagues, and guests
Ability to organize, plan, and prioritize work
Ability to follow oral and written directions
Strong attention to detail
Data entry with accuracy and word processing skills
Effective oral and written communication skills
Computer literate (Microsoft Word, Excel), knowledge of Raiser’s Edge or equivalent preferable
Capacity to develop friendly and productive relationships at work
Ability to work effectively in a shared open space environment, with very frequent interruptions
Ability to use active listening and critical thinking, with social perceptiveness
Ability to interact courteously and respectfully with supervisors, fellow colleagues, volunteers, and our guests
Ability to exercise safe work habits
Must maintain confidentiality of work-related information and materials pertaining to members
Physical Demands & Work Environment:
Requires the ability to access all areas of the facility
Ability to spend extended periods of time working on a computer
Must be able to climb stairs, manipulate computer tools, stand/walk for up to two continuous hours
Ability to lift at least 30 pounds in the course of normal duties
Occasionally involves working out-of-doors in all weather conditions
Supportive and open employment culture
Ability to drive to attend occasional round tables or community events
Tools Used:
Computer and software (Raiser’s Edge, Excel, Word, Outlook, Windows)
Two-way radio
Hand tools
Standard office equipment; telephone, printer, copier, facsimile machine, and calculator
BENEFITS & PERKS:
Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
Access to the Collabornation learning platform, professional development, and lunch & learn opportunities
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
Please make sure to check your spam folder if you do not see an email response from the Zoo.
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.