Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Home office stipend

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Position Summary

The Membership Growth Coordinator supports the council’s recruitment and retention goals by engaging directly with families, schools, and community partners. This role focuses on lead generation, event delivery, and customer service. The Membership Growth Coordinator is the front-line driver of new member acquisition and provides critical support to ensure a positive experience for families joining Girl Scouts. The Membership Growth Coordinator works closely with the membership team to ensure increased girl and adult participation in Girl Scouts within an assigned area that results in the achievement of membership growth targets.

Essential Duties and Responsibilities

Execute recruitment event and membership growth strategies that are engaging, welcoming, reflective of Girl Scout programming, informative, and result in successful girl and adult membership increases in designated areas.

Coordinate and attend community events, school presentations, and key membership recruitment drives.

Support troop formation meetings and events by coordinating logistics, communicating with interested caregivers and volunteers, and assisting with the presentation of Girl Scout program information.

Provide excellent customer service to community partners, families and volunteers during the membership registration process and promote the Girl Scout brand and mission consistently in all community interactions.

Track recruitment activity, event outcomes, and membership data accurately in CRM/database systems.

Follow up with prospective members to ensure timely placement into troops or other Girl Scout experiences.

Utilizes the volunteer systems database to track and follow through with leads and prospects to achieve the desired conversion rate and meet the assigned girl and adult membership goals.

Assists and provides support for potential, new, and existing members on how to access and navigate Girl Scout technology platforms.

Develops and applies a high level of understanding and awareness of GSGC business operations, goals, priorities, and other relevant information to effectively navigate potential, new, and existing member inquiries and requests.

Recommended Skills, Education, and Experience

Associate degree or higher, or relevant work experience.

2+ year of previous experience in customer service, sales, program delivery, community engagement. or a related field.

Proficient in Salesforce CRM and Microsoft Suite platforms, including Teams, Outlook, PowerPoint, and Excel.

Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.

Comfort with public speaking and event facilitation.

Ability to work a flexible schedule including frequent evenings and weekends.

Travel throughout council jurisdiction up to 50% of the time.

Capability to provide own transportation and maintain valid operator license.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee must be able to:

Travel frequently within assigned communities, including regular driving to meetings, events, and partner sites.

Stand, walk, and move for extended periods during presentations, events, and community activities.

Lift, carry, and transport materials and equipment up to 25 pounds.

Use standard office equipment and technology to complete administrative and communication tasks.

Core Competencies

Communication and Presentation

Community Engagement and Visibility

Cross-Functional Collaboration

Customer Service and Support

Innovation and Adaptability

Member Engagement and Recruitment

Mission Alignment and Brand Stewardship

Problem Solving and Critical Thinking

Program and Event Execution

Time and Priority Management

*Registration as a member of Girl Scouts of Gateway Council required

Flexible work from home options available.