Job Description

** JOB OVERVIEW:**

Under the general guidance of the Director of Membership Relations, the Membership Relations Associate is a front-facing ambassador of the members club, responsible for cultivating meaningful relationships with members while delivering highly personalized, intuitive, and refined service. This role supports the full membership lifecycle, from onboarding and engagement to daily service and retention, ensuring every interaction reflects the club’s standards of excellence, discretion, and warmth.

YOUR KEY RESPONSIBILITIES:

• Serve as a primary point of contact of members, delivering elevated, personalized service at every touch point.

• Anticipate members preferences, and proactively respond to needs and requests.

• Assist with member onboarding, orientations, and ongoing engagement initiatives.

• Maintain a strong on-floor presence to foster connection, loyalty, and community.

• Support membership applications, renewals, upgrades, an inquires with accuracy and discretion.

• Maintain up to date member profiles, preferences, and interactions in the membership database.

• Handle member communications via phone, email, and in person in a professional and timely manner.

• Assist with billing questions, account updates, and general administrative support.

• Support member events, activations, and exclusive experiences, including check-in, hosting, and follow up.

• Collaborate with internal teams to ensure seamless execution of member programming.

• Capture member feedback and insights to enhance offerings and experiences.

• Partner closely with other departments to deliver cohesive member journey

• Uphold all brand standards, service values, and confidentiality expectations

• Act as a brand ambassador, representing the culture, values, and lifestyle of the club at all times.

• We recognize we are in the hospitality industry and that may require us to provide lateral service.

• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

• Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member based environments.

• Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment.

• Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry.

• Flexible schedule, including evenings, weekends, and holidays.

• Comfortable working in a fast-paced, evolving environment with shifting member needs.

• Ability to maintain discretion, confidentiality, and professionalism in all interactions.

• Strong problem-solving skills with the ability to anticipate needs and act proactively.

• A proactive, collaborative mindset with a passion for hospitality and member engagement.

• Ability to address members’ concerns promptly to maintain satisfaction.

• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail

• Maintain positive and productive working relationships with other team members and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Must be able to stand or walk a minimum eight-hour shift

• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary

• Must have excellent communication skills and be able to read, write, speak and understand English

• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Additional Information

All your information will be kept confidential according to EEO guidelines.