🐾 Front Desk Sales Associate – Full Time Total Average Compensation: $20–$22/hour (Plus Additional Sales Bonus Opportunities) Schedule: 35–40 hours/week | Closed Sundays Location: Lake Zurich & Buffalo Grove, Illinois

Who We Are

Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

Dog First – We speak dog.

One Pack – We support each other.

Bring Love – We love what we do.

Seek Growth – We invest in ourselves and each other.

Make a Difference – We are the change.

About the Role

As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You’ll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.

This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.

What You’ll Do

· Manage inbound leads through our CRM, schedule appointments

· Educate customers about our services to drive membership and product sales

· Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales

· Recommend add-on services based on dog needs

· Deliver an exceptional, informative customer experience—every time

· Collaborate with grooming and management teams for optimal scheduling and service delivery

· Troubleshoot customer concerns and ensure satisfaction

· Help maintain a safe, clean, and welcoming front-of-house environment

What We’re Looking For

· Sales Experience: Background in retail, hospitality, or membership-based sales is preferred

· Customer Service: Experience providing high-quality, solutions-based service

· Dog Lover: Passion for pet health and wellness is a plus

· Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way

· Tech-Savvy: Familiar with CRM, POS, and scheduling systems

· Analytical: Ability to read and act on performance data

· Leadership Potential: Motivated to take initiative and support team success

Benefits & Perks

Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager

Health benefits: Medical, dental, and vision (for full-time employees)

Paid Holidays: 4 in a Year

Time off: Paid time off (PTO) for both full- and part-time team members

Work-life balance: No late evenings, and closed on Sundays

Unlimited: Snacks and Drinks on the house

Free Grooming: Bring in your pet for free grooming once a month

Financial perks: Participation in tip pool, merit-based raises

Bonus opportunities up to $500/month based on results

Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community

Ready to Join the Pack?

If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.

Contact Valerie Converse at vconverse@scenthound.com to apply or for more information.