Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

About the Role

As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

What You’ll Do

Drive membership sales by educating customers on the benefits of routine wellness care

Build strong relationships with dog parents and provide outstanding customer service

Promote and schedule first-time visits to introduce customers to our services

Maintain a clean, organized, and professional front desk environment

Ensure dog safety protocols are always followed to provide a stress-free experience for pets

On occasion, there will be direct hands-on experience with bathing

What We’re Looking For

A sales-driven mindset with a passion for helping customers make informed decisions

Proactive and coachable, with a desire to learn and grow in a fast-paced environment

Strong communication and people skills to engage with customers and build relationships

A passion for dog wellness and safety

Retail, hospitality, or membership-based sales experience is a plus

Career Path & Growth

At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager positions as we continue to expand nationwide.

Perks and Benefits

Total Compensation - $24-29/hr.

Base pay is $18- $21 an hour.

Can expect $6-9 additional per hour based on tips

Opportunity for commissions incentives

Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options

Merit-based pay increases

Complimentary service membership

Tasks

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to practice proper dog safety and dog handling

Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.