Benefits:

401(k)

Employee discounts

Paid time off

Bonus based on performance

Opportunity for advancement

Signing bonus

Training & development

About the Role:

Hammer and Nails Greenwich is an upscale barber shop looking for a charismatic and driven Membership Sales/Concierge to join our team in Greenwich, CT! This is an exciting opportunity to be the face of a premium grooming experience, welcoming members and guests while building lasting relationships. If you love people, thrive in a luxury service environment, and have a passion for sales, this role is for you.

Responsibilities:

Greet and welcome members and guests, delivering a best-in-class concierge experience

Drive membership sales by presenting and promoting Hammer and Nails membership Clubs

Manage appointment scheduling, check-ins, and front desk operations

Build and maintain strong member relationships to encourage retention and referrals

Handle member inquiries, concerns, and feedback with professionalism and care

Meet and exceed individual and team sales goals and KPIs

Maintain a clean, organized, and welcoming front-of-house environment

Requirements:

Previous experience in sales, hospitality, or a luxury customer service environment preferred

Strong interpersonal and communication skills with a naturally outgoing personality

Proven ability to meet sales targets and close membership sales

Comfortable working in a fast-paced, client-facing role

Proficiency with scheduling software and point-of-sale systems is a plus

Reliable, punctual, and a true team player with a positive attitude

Passion for men's grooming, wellness, or lifestyle brands is a bonus

About Us:

Hammer and Nails Greenwich is part of a nationally recognized men's grooming lounge franchise that has redefined what it means to look and feel your best. We offer an upscale, members-only experience featuring expert hand and foot care, waxing, and more in a masculine, relaxed atmosphere. Our team is passionate about delivering exceptional service, and we pride ourselves on creating a workplace culture that is supportive, fun, and rewarding.