The position of the Producer, Client Services at Memoir Agency, LLC is an important management role. The Producer manages key client projects and events and may also supervise a team. The role includes a broad range of client work, including events, experiential infrastructure, content creation, and consulting. Management responsibilities include the coordination and completion of events and projects and events on time, within budget, and within scope.
The Producer oversees all aspects of projects and events assigned to them: sets deadlines, assigns responsibilities and monitors and summarizes the progress of a project. This individual also runs project meetings and prepares reports for upper management regarding the status of events and projects and events led by the Producer.
The Producer works directly with clients to ensure deliverables fall within the approved scope and budget. They are expected to coordinate with and organize individuals from other Memoir departments to ensure all aspects of each project or event are consistent with the goals of the client and the company. For example, when executing an event or project that requires built elements, the Producer will work closely with Memoir’s Build team. The Producer is expected to identify personnel requirements for her or his team, present recommendations to upper management, and when directed, to hire new talent as needed to fulfill client needs.
The Producer may from time to time be requested to collaborate with Memoir's Producer, Owned Events when workflow warrants.
** Key Responsibilities:**
Client Management:
-Establish, maintain, and manage the relationship with the client and all stakeholders.
-Meet with clients on a regular basis to review, clarify, and discuss specific requirements of each project or event.
Financial Management:
-Prepare and review with Memoir leadership, project and event budgets, using Memoir’s systems and tools.
-Track project or event budgets and review material changes with Memoir leadership.
-Report and escalate to management any budget issues, as needed.
Project Management:
-Coordinate internal resources and third parties/vendors for the flawless execution of client events and projects and events.
-Ensure that all projects and events are delivered on-time, within scope and within budget.
-Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
-Ensure resource availability and allocation as needed throughout the duration of the project or event.
-Manage changes to the project or event scope, project schedule and forecast costs using Memoir’s systems and tools.
-Perform risk management to minimize project and event risks.
-Develop and track comprehensive project schedules, using Memoir’s systems, to be shared with clients as well as other staff members who have project responsibility.
-Report and escalate to management any project issues or newsworthy items, as needed.
-Create and maintain comprehensive project documentation in accordance with Memoir’s practices.
-Track project performance, specifically to analyze the successful completion of short and long-term goals using Memoir’s systems and tools.
-As needed, to produce or assist in producing cross-departmentally when workload allows.
Work Hours
Memoir operates with a hybrid office schedule, currently requiring Tuesday and Thursday presence in the Memoir office. This is subject to change at the discretion of the company.
Work hours are Monday through Friday, 8:30AM to 5:30PM. This role requires flexibility to adjust work hours and days, depending on project workflow and requirements of projects managed by the Producer. The Producer should expect some work will be required on weekends or holidays.
Qualifications & Skills
-Proven working experience in project and major event management.Excellent client-facing and internal communication skills.
-Excellent written and verbal communication skills.
-Solid organizational skills, including attention to detail and multitasking skills.
-Proficient at developing and tracking budgets.
-Comfortable and capable of coaching.
-Proficient at supervising others.
-Skilled at building a team tailored for a particular event or project.
-Able to identify and implement process improvement and tools for added value to projects and events.
-Able to accept ownership of accomplishing new and different requests.
Education and Experience:
-Post-High School degree in Event Management, Hospitality, Business Administration, or a related field. Bachelor’s Degree is preferred.
-At least 5 years of experience in event production, with a proven track record of successful events.
-Strong leadership skills and the ability to manage multiple projects and reports simultaneously.
-Excellent communication, organizational, and problem-solving skills.
-Proficiency in relevant (event or project planning, budgeting, scheduling) software and technology.
-Experience managing budgets.
-An adaptable, and team-oriented mindset, with the ability to work under pressure and meet tight deadlines.
Key Performance Indicators (KPIs) & Goals:
As part of Memoir’s commitment to fostering employee success, Key Performance Indicators (KPIs) will be established for this role at least annually. These KPIs serve as measurable benchmarks to gauge performance and progress towards organizational objectives. However, we recognize the dynamic nature of your work and the need for agility in goal setting. Therefore, KPIs may be subject to revision and updates throughout the year, particularly in the context of regular employee reviews. This ensures that objectives remain relevant, challenging, and reflective of evolving priorities, empowering employees to continuously strive for excellence and drive impactful results within their roles.
Professional Development Opportunities :
Memoir encourages a proactive team member who demonstrates a keen interest in professional development. This role entails the ability to identify and request growth opportunities that align with both personal career goals and the objectives of Memoir. The employee will be responsible for initiating discussions with their reporting supervisor regarding potential avenues for advancement, skill enhancement, or additional responsibilities. These requests will be subject to thorough review and approval by the reporting supervisor, ensuring alignment with organizational priorities and individual development plans. We intend that Memoir’s proactive approach to professional growth fosters a dynamic work environment where employees are empowered to shape their career trajectory while contributing meaningfully to the company's success.
Benefits :
Memoir offers a benefit package to its employees. The benefit package is specified in the company’s Policies Manual published by the company.
Salary & Bonuses:
At Memoir, we uphold confidentiality regarding salary information to maintain privacy and promote a culture of fairness. Your salary will be discussed with the COO at the appropriate annual review. Bonuses are tied to the company's year-end financial performance and are granted at the discretion of the company. This recognition is based on exceptional performance, dedication, and contributions that surpass job expectations. Typical subjective benchmarks for bonus consideration include outstanding project delivery, innovative problem-solving, significant contributions to team or company objectives, exemplary leadership, and demonstrated commitment to company values. These benchmarks are evaluated within the context of individual and team performance, ensuring that bonuses are distributed fairly and in alignment with the company's financial standing and overall objectives.