Job Description

JOB TASKS/DUTIES

·         Provides assistance to the General Manager, Director of Member Services and Chef

·         Assists with answering the main telephone line, taking to go orders and processing them in the point-of-sale system

·         Maintains the club general voicemail; updates recordings as needed

·         Responds to member inquiries in a timely fashion and properly assists them

·         Welcome new members to the club, new member packets and assists with setting people up with the app

·         Using email, the app and the club website as useful tools for accurate and real time information on the entire club; updating information regularly with current news, upcoming regularly with current news, upcoming events and pertinent information

·         Handling issues and complaints as professionally as possible, assisting with any questions and troubleshooting any technical difficulties with club app or website

·         Taking the lead role in publishing periodic newsletters for members and other communication as needed; assisting in drafting/creating articles/information for publication

·         Maintaining the club events calendar, publishing event photos on the website and app

·         Drafting conceptual designs for events or other special promotional flyers

·         Maintaining all club communications brand standards, fonts and formats in all member communication and signage

·         Maintains organized files of all past/current club content

·         Regularly creates and post content for the membership

·         Sends out Birthday cards monthly

·         Assists with membership updates

·         Periodically assisting with club wide club events

·         Completing special projects and duties as requested

·         Maintain a passion for providing high quality member service and a commitment to exceeding expectations

JOB SKILLS

·         A college degree in communications, marketing, English or other related course work

·         Some experience preferred but not required

·         Computer literate with Microsoft office and necessary design software

·         Ability to use club point of sale system, website and app

HOURS OF WORK

This position is an in-office position with no remote work.

Tuesday-Wednesday 10am-5pm

Thursday-Friday 10am-7:30pm

Saturday 10am-7:30pm

SALARY AND BENEFITS

·         This is an hourly position and pay is commensurate with experience

·         For full time employees there is a benefit package in accordance with the club’s handbook

Individuals who meet or exceed the established criteria as detailed in this position profile and posting are encourages to send both a cover letter and resume.

Company Description

Memphis Hunt & Polo is a social country club offering dining, banquets, tennis, pickle ball, swimming and fitness to its membership. The Polo Club is located in East Memphis and has a long history in Memphis.