Receptionist is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment

Primary Responsibilities:

Greets patients and directs them to appropriate departments

Answers multiple phone lines; directs calls and takes messages as needed

Verifies patient information and insurance eligibility; collects payments

Directs patients to complete forms and processes patient-related paperwork

Informs providers of no shows and cancellations

Makes follow-up appointments for patients and calls patients to confirm appointments

Contacts patients and reschedules appointments as appropriate

Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Maintains client confidentiality

Operates under HIPPAA national standards